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What is Selectron Relay?

Relay represents a groundbreaking collection of self-service applications aimed at empowering government entities. This unified platform fosters smooth collaboration across various agency functions, significantly improving their effectiveness by leveraging automation, data analysis, and community involvement. By integrating Relay's automated customer service solutions, agencies can enhance staff productivity, lower costs, and raise the quality of service delivered to citizens. For users, this translates to the convenience of accessing their information anytime and anywhere in a manner that fits their preferences. The Relay Portal distinguishes itself as a robust resource for administration and data management, providing real-time health insights, comprehensive reporting, management of outreach initiatives, customizable options, and more, all accessible through a user-friendly dashboard. Furthermore, the payment solutions that agencies implement comply with PCI standards and are validated by PA-DSS, ensuring a high level of security. This dedication to protecting payment information builds trust among both agencies and their clients, highlighting the critical nature of data security in today's interconnected world. In essence, Relay not only optimizes operational processes but also significantly enriches the experience for all stakeholders involved. By prioritizing user-friendly access and secure transactions, Relay sets a new benchmark for government service delivery.

What is Relay?

Relay optimizes the sales, activation, and support of technology products for businesses on a vast scale. By implementing a cohesive Smart Inbox, a centralized knowledge repository, and seamless collaboration features, your team can significantly boost productivity and focus more on customer support instead of juggling multiple disjointed systems. It's time to adopt a dynamic platform that learns and grows with each customer interaction. Relay utilizes machine learning in conjunction with extensive technology insights to promote intelligent automation, thereby empowering agents and reducing the number of incoming client inquiries. Who says scaling up means losing the personal touch? Enable your customers to connect through their preferred communication channels and provide your agents with the complete context necessary for quick responses, ensuring that every customer feels valued as an individual rather than just another ticket in the queue. This strategy not only enhances customer satisfaction but also cultivates loyalty and encourages retention, ultimately leading to a stronger relationship with your audience. By prioritizing these elements, businesses can create a more engaging and responsive customer experience.

Media

Media

No images available

Integrations Supported

Accela
Azure Marketplace
CentralSquare Records
HubSpot Customer Platform
IMSpost
Infor CRM
POSSE
Trimble Cityworks
Tyler Corrections
VuSpex

Integrations Supported

Accela
Azure Marketplace
CentralSquare Records
HubSpot Customer Platform
IMSpost
Infor CRM
POSSE
Trimble Cityworks
Tyler Corrections
VuSpex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$200.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Selectron Technologies

Company Location

United States

Company Website

www.selectrontechnologies.com/relay/

Company Facts

Organization Name

Boomtown Network

Date Founded

2013

Company Location

United States

Company Website

thinkrelay.com

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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