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What is Sellware?

Our comprehensive set of tools enhances the efficiency of product listings across various marketplaces and greatly simplifies the management of orders. You can choose to manage your products and orders within the Sellware platform or stick with your existing systems if you prefer. With Sellware managing the intricate details, you can adopt a more laid-back attitude toward your business operations. Bid farewell to the anxiety of overselling and the chaos of managing orders from multiple sources. Our modules tailored for well-known online retailers guarantee seamless integration with your current infrastructures. The process of integration is not only simple but also meticulously designed to fit even the most customized systems. Thanks to our API, connecting your bespoke webstore or back-office solution becomes a smooth and straightforward task. By establishing a single, unified feed, you can remove the hassle of navigating multiple administrative panels for each channel, thereby enabling a more streamlined workflow. Concentrate on expanding your business while we take care of the complexities associated with managing multiple sales channels. Ultimately, this allows you to allocate more time and resources toward strategic growth rather than operational hurdles.

What is ReplyDesk?

ReplyDesk offers an all-in-one solution for ecommerce helpdesk needs, allowing sellers to effectively handle both pre-sale and post-sale inquiries from a unified platform. By seamlessly integrating with major online marketplaces such as Amazon and eBay, as well as popular shopping carts like WooCommerce and Shopify, social media sites like Facebook and Instagram, and email providers such as Gmail and Yahoo, ReplyDesk consolidates your customer support interactions into one convenient inbox. In addition to this, it equips you with vital help desk functionalities, including SLA timers, AI-optimized response generation, automated support features, and a comprehensive order management system that centralizes order handling from all platforms. This robust set of tools ensures that you not only respond to customer needs efficiently but also enhance the overall customer experience. With ReplyDesk, managing customer service has never been easier or more effective.

Media

Media

No images available

Integrations Supported

Amazon
Shopify
eBay
BigCommerce
Brightpearl
Etsy
Google Shopping
Instagram
Magento
NetSuite
OpenCart
PrestaShop
ShipStation
SkuVault
Walmart
WooCommerce
Zen Cart
osCommerce

Integrations Supported

Amazon
Shopify
eBay
BigCommerce
Brightpearl
Etsy
Google Shopping
Instagram
Magento
NetSuite
OpenCart
PrestaShop
ShipStation
SkuVault
Walmart
WooCommerce
Zen Cart
osCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sellware

Date Founded

2003

Company Location

United States

Company Website

sellware.com

Company Facts

Organization Name

ReplyDesk

Date Founded

2020

Company Location

Israel

Company Website

replydesk.com

Categories and Features

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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