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What is Sendcloud?

An all-encompassing shipping solution tailored for e-commerce, we assist over 15,000 online retailers in minimizing the time and hassle involved in their most challenging task: shipping. Connect effortlessly with your preferred carriers and expand your reach to international markets. Enjoy flexibility by offering diverse shipping options from leading carriers globally, ultimately boosting your sales. Experience expedited shipping by designing a custom workflow that enables you to efficiently pick, pack, and print shipping labels in no time. Your brand identity matters; your customers will appreciate fully branded tracking pages and notifications. Gain mastery over returns, as you can oversee the entire customer experience by managing the return process seamlessly. Collaborating with industry leaders, we acknowledge that your business is one-of-a-kind. That's why we have established strong partnerships and integrations with top e-commerce platforms and shipping carriers worldwide, allowing you to find the ideal setup for your store. Rest assured, you're in great company; Sendcloud is trusted by e-commerce businesses of varying sizes, empowering them to automate their shipping operations for scalability and global outreach. With our platform, your shipping experience will not only improve but also help you forge stronger connections with your customers.

What is Continuum B2B Returns?

The returns process within the B2B wholesale, distribution, and manufacturing industries has become increasingly disorganized due to dependence on PDF forms, email interactions, and manual data entry practices. To ease the bottleneck in shipping documentation, it's crucial to provide your shipping and receiving teams with real-time updates on expected returns throughout the day. Customers can easily oversee their returns through your website, mobile application, or a provided link. With live integrations, they'll gain immediate access to accurate pricing and their historical purchase order information. The Return Merchandise Authorization (RMA) is created within your ERP system, applying business logic to ensure thorough evaluations of warehouse returns, shipping costs, and restocking fees. This intuitive portal keeps customers updated with real-time information regarding their returns, which benefits both customer service representatives and warehouse staff. By refining the returns experience, customers can enjoy a seamless process along with prompt status updates that enhance their satisfaction and loyalty. Furthermore, this streamlined approach not only boosts operational efficiency but also builds stronger connections with your clientele, creating a more robust business environment. Ultimately, embracing such a system can lead to significant long-term benefits for both your company and its customers.

Media

Media

Integrations Supported

Alumio
Attlaz
Base.com
Bonx
Lightspeed Retail
Magento
Odoo
OnBuy
PrestaShop
ReturnGO
Shopify
Stackreaction
StockAgile
SuiteMaster
Tracey
WooCommerce
ikas

Integrations Supported

Acumatica Cloud ERP
MyGlue
Sage X3

API Availability

Has API

API Availability

Pricing Information

€45 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Sendcloud

Date Founded

2012

Company Location

Netherlands

Company Website

www.sendcloud.com

Company Facts

Organization Name

Continuum

Company Location

United States

Company Website

www.gocontinuum.ai

Categories and Features

Courier

Compensation Management
Label Printing

Logistics

Shipping Management

Returns Management

Not specified

Shipment Tracking

Not specified

Shipping

Parcel Shipping
Shipment Tracking
Warehouse Management

Categories and Features

B2B eCommerce

Not specified

eCommerce Tools

Not specified

Order Management

Not specified

Returns Management

Not specified

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