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What is SentiSum?

SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.

What is SentiGaze SDK?

SentiGaze delivers sophisticated gaze tracking features using regular webcams, enabling real-time monitoring of eye movements or allowing users to record sessions for later analysis. Users have the capability to generate heat maps from both individual and group sessions, easily integrating this visual data onto websites, applications, images, or videos, and benefit from live preview functionalities. This eye movement data can be utilized to control software and hardware, supporting pointer-based interfaces across an array of different applications. It also plays a crucial role in creating accessibility solutions aimed at individuals who need alternative methods for input that deviate from conventional tools. Importantly, the system operates without the necessity for specialized cameras or head stabilization equipment, as its proprietary algorithms can accurately detect and track eye movements from standard webcam footage without any physical contact. A brief calibration procedure adjusts the system for various screen sizes and viewing distances, requiring users to focus on designated points on the screen prior to each session. SentiGaze stands out in both individual tracking and group analysis, proving to be an excellent option for user experience investigations and the promotion of accessibility efforts, thereby improving the way users engage with their digital interfaces. Additionally, its ease of use and adaptability make it a valuable tool for researchers and developers looking to enhance user interaction in tech-driven environments.

Media

Media

No images available

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Instagram
Intercom
SurveyMonkey Apply
Tripadvisor
Zendesk
Zonka Feedback

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Instagram
Intercom
SurveyMonkey Apply
Tripadvisor
Zendesk
Zonka Feedback

API Availability

Has API

API Availability

Has API

Pricing Information

$1,051.76 per month
Free Trial Offered?
Free Version

Pricing Information

€890
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SentiSum

Company Location

United Kingdom

Company Website

www.sentisum.com

Company Facts

Organization Name

Neurotechnology

Date Founded

1990

Company Location

Lithuania

Company Website

neurotechnology.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

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