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What is SentiSum?

SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.

What is SentiLink?

SentiLink's cutting-edge technology is specifically crafted to combat synthetic fraud, where fake identities are created to mislead financial entities and government agencies. By leveraging our real-time API, we can efficiently identify bogus applicants during the onboarding phase, thereby protecting your financial assets. Our unique, patent-pending soft-clustering approach, paired with our vast industry knowledge, allows us to detect fraudulent applications through the analysis of statistical anomalies. These fraudulent individuals frequently target a variety of lenders, and SentiLink is prepared to uncover suspicious behavioral patterns to protect your organization from possible financial setbacks. In addition, our security protocols are rigorously audited each year and meet EI3PA, SOC-2, and PCI compliance standards. We also implement stringent security measures, including ongoing audits, vulnerability assessments, and penetration testing, to ensure alignment with the highest security standards. With SentiLink, clients can rest assured that their data is protected throughout its entire lifecycle, providing a strong defense against fraud. This unwavering dedication to security not only safeguards your institution but also fosters greater trust between you and your clientele. As the landscape of fraud continues to evolve, SentiLink remains committed to adapting and enhancing its tools to meet emerging challenges head-on.

Media

Media

Integrations Supported

Dixa
Effectiv
Freshdesk
Google Play
Gorgias
Instagram
Intercom
SurveyMonkey Apply
Tripadvisor
Zendesk
Zonka Feedback

Integrations Supported

Dixa
Effectiv
Freshdesk
Google Play
Gorgias
Instagram
Intercom
SurveyMonkey Apply
Tripadvisor
Zendesk
Zonka Feedback

API Availability

Has API

API Availability

Has API

Pricing Information

$1,051.76 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SentiSum

Company Location

United Kingdom

Company Website

www.sentisum.com

Company Facts

Organization Name

SentiLink

Date Founded

2017

Company Location

United States

Company Website

www.sentilink.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

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