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What is SentiSum?

SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.

What is SentiMask SDK?

SentiMask is an innovative toolkit that enables developers to create applications featuring real-time 3D facial tracking and the recognition of various expressions. This advanced technology supports motion capture, empowering users to control digital avatars in environments such as augmented reality, gaming, and other interactive experiences. Utilizing a basic webcam or smartphone camera, SentiMask precisely captures facial poses, landmarks, shapes, and expressions, generating a 3D mesh suitable for animation or customization. In addition, it evaluates several demographic characteristics like age and gender, detects features such as glasses, facial hair, or hats, and can estimate 23 distinct facial expressions, including subtle movements of the eyes and mouth. SentiMask is compatible with multiple platforms, including Windows, macOS, Linux, Android, and iOS, and integrates effortlessly with 3D modeling software and game engines, allowing for functionalities such as virtual makeup, live avatars, and dynamic character animations. Furthermore, it features a versatile licensing model and provides free support, ensuring that users can achieve high-quality tracking performance without the need for advanced hardware, thereby broadening its accessibility for a diverse array of applications. This comprehensive toolkit not only enhances user interactivity but also opens new avenues for creativity in digital experiences.

Media

Media

No images available

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Instagram
Intercom
SurveyMonkey Apply
Tripadvisor
Zendesk
Zonka Feedback

Integrations Supported

Dixa
Freshdesk
Google Play
Gorgias
Instagram
Intercom
SurveyMonkey Apply
Tripadvisor
Zendesk
Zonka Feedback

API Availability

Has API

API Availability

Has API

Pricing Information

$1,051.76 per month
Free Trial Offered?
Free Version

Pricing Information

$339.00
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SentiSum

Company Location

United Kingdom

Company Website

www.sentisum.com

Company Facts

Organization Name

Neurotechnology

Date Founded

1990

Company Location

Lithuania

Company Website

neurotechnology.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

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