ManageEngine ServiceDesk Plus
5.0 out of 5 starsAtera
4.8 out of 5 starsRatings and Reviews 3 Ratings
Ratings and Reviews 97 Ratings
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is Atera?
Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
Integrations Supported
Azure Marketplace
Blink
ICR Evolution
Mail360
ManageEngine Applications Manager
Integrations Supported
AnyDesk
Bitdefender GravityZone
Emsisoft Anti-Malware
Hudu
Malwarebytes
API Availability
API Availability
Has API
Pricing Information
$120.00/year/user
Free Version
Free Trial Offered?
Pricing Information
30-DAY FREE TRIAL
Fixed cost — per technician-based pricing with unlimited endpoints.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
ManageEngine
Company Location
India
Company Website
www.manageengine.com/products/service-desk/
Company Facts
Organization Name
Atera
Date Founded
2011
Company Location
Israel
Company Website
www.atera.com
Categories and Features
AI Service Management (AISM)
Not specified
AI-Powered ITSM Tools
Not specified
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Service History
Contract Management
Buy Side (Suppliers)
Completion Tracking
Full Text Search
Government Contracts
Sell Side (Customers)
Help Desk
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Incident Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Recurring Issues
Task Management
IT Asset Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Self Service Portal
Project Management
Gantt Charts
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Service Request Management
Not specified
SLA Management
Not specified
Categories and Features
Agentic AI
Not specified
AI IT Agents
Not specified
AI Service Management (AISM)
Not specified
AI Tools
Not specified
AI-Powered ITSM Tools
Not specified
AIOps
Not specified
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Autonomous Endpoint Management (AEM)
Not specified
DNS Monitoring
Not specified
Endpoint Management
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Compliance Management
Contract/License Management
IT Service Management
Inventory Management
IT Automation
Not specified
IT Documentation
Not specified
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Reporting
Ticket Management
ITSM
Asset Tracking
Change Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Self Service Portal
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Discovery
Not specified
Network Mapping
Device Auto Discovery
Hierarchical Mapping
On-Demand Mapping
Reporting/Analytics
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Network Monitoring
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
Professional Services Automation
Billing & Invoicing
Client Portal
Document Management
Proposal Generation
Time & Expense Tracking
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
SaaS Management
Onboarding
Renewal Management
Usage Tracking / Analytics
Secure Remote Access
Not specified
Server Management
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring
Service Desk
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal
Shadow IT Discovery
Not specified
SLA Management
Not specified
SNMP Monitoring
Not specified
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management