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What is ServiceManager?

ServiceManager is a versatile cloud-based platform designed for managing service operations related to after-sales support or product repairs across various industries. It features an adaptable workflow management system along with robust reporting capabilities. Whether used as a standalone solution or as part of a comprehensive approach to returns, service, and repair processes, ServiceManager enhances operational efficiency. The platform ensures smooth workflow integration and cohesive reporting functionalities throughout all service departments. This adaptability makes it an invaluable tool for businesses aiming to streamline their service management processes.

What is Manhattan Active TMS?

This platform, which is entirely built on microservices and hosted in the cloud, is engineered for easy extensibility and removes the necessity for conventional upgrades. It transforms the realms of transportation planning and execution, rendering these processes faster, more intelligent, and user-friendly. Boasting the industry's fastest multi-modal optimization core, it allows users to find network solutions that can be achieved up to ten times quicker. The system incorporates sophisticated applied intelligence to present an innovative self-tuning and self-configuring transportation planning engine. A cohesive interface, along with cutting-edge configuration wizards, significantly improves the user experience by making it both quicker and more intuitive. Remarkably, it stands out as the only cloud-native SaaS TMS that facilitates extensibility without interrupting regular updates. Users benefit from ongoing innovation, with new features and enhancements deployed throughout the year. Moreover, it comes pre-linked with visibility tools, load boards, and a network of carrier partners, which further enriches its capabilities. This platform provides extensive command and control over all facets of demand, supply, labor, and automation within every facility in the network. Performance management is further enhanced through gamification strategies grounded in human motivational theory, paired with consumer-oriented, mobile experiences. This all-encompassing tool not only streamlines logistics but also captivates users in a lively and interactive way, guaranteeing peak performance across all operations. In addition, by fostering user engagement and continuous improvement, it ensures that organizations can adapt and thrive in an ever-evolving landscape.

Media

Media

Integrations Supported

AssetAge
Avalara
Cleo Integration Cloud
Cybersource
Easy Metrics
FourKites
Google Cloud Platform
Loadsmart
Logistyx TME
MarkMagic
Metapack
Oracle Cloud Infrastructure
Oracle Fusion Cloud ERP
ProShip
QuickBooks Online
Trimble Connected Farm
nuVizz
project44

Integrations Supported

AssetAge
Avalara
Cleo Integration Cloud
Cybersource
Easy Metrics
FourKites
Google Cloud Platform
Loadsmart
Logistyx TME
MarkMagic
Metapack
Oracle Cloud Infrastructure
Oracle Fusion Cloud ERP
ProShip
QuickBooks Online
Trimble Connected Farm
nuVizz
project44

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral Technologies

Date Founded

1991

Company Location

United States

Company Website

www.servicecentral.com

Company Facts

Organization Name

Manhattan Associates

Date Founded

1990

Company Location

United States

Company Website

www.manh.com/products/manhattan-active-transportation-management

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Packaging

3D Modeling
Asset Library
Drafting
For Manufacturers
In-Store Visualization
Inventory Management
Palletization
Quotes / Estimates
Specification Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Transportation Management

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

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