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What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

What is Convictional?

Convictional emerges as the first-of-its-kind supplier enablement platform tailored for retailers and distributors, enabling them to effortlessly oversee dropship, marketplace, and wholesale operations all within one cohesive solution. After the initial setup, retailers can proficiently source, onboard, execute transactions, and nurture their relationships with a variety of suppliers. The setup process for Convictional involves a single integration with existing digital commerce systems, accommodating modern integration techniques through APIs and platform applications, alongside traditional methods such as EDI and CSV. Retailers can easily find brands that provide products their customers will cherish, no matter which integration method they prefer. Convictional works in conjunction with retail buyers and category managers to attract an extensive array of desirable brands, encompassing both large enterprises and smaller businesses. By equipping partners with a seamless, self-service mechanism to achieve commercial alignment, synchronize data, and facilitate technical integration, the onboarding process becomes remarkably straightforward. New partners can be invited and connected within days rather than taking months, which boosts operational effectiveness and responsiveness to market demands. This groundbreaking platform not only enhances retailers' agility in responding to market fluctuations but also reinforces supplier relationships to ensure a steady supply of desirable products. Ultimately, Convictional is a game-changer for those looking to streamline their supplier engagement processes.

Media

Media

Integrations Supported

BigCommerce
Canopy
Shopify
WooCommerce

Integrations Supported

BigCommerce
Canopy
Shopify
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Company Facts

Organization Name

Convictional

Date Founded

2017

Company Location

Canada

Company Website

www.convictional.com/product

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

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