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What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

What is ServiceManager?

ServiceManager is a versatile cloud-based platform designed for managing service operations related to after-sales support or product repairs across various industries. It features an adaptable workflow management system along with robust reporting capabilities. Whether used as a standalone solution or as part of a comprehensive approach to returns, service, and repair processes, ServiceManager enhances operational efficiency. The platform ensures smooth workflow integration and cohesive reporting functionalities throughout all service departments. This adaptability makes it an invaluable tool for businesses aiming to streamline their service management processes.

Media

Media

Integrations Supported

Google Authenticator
JD Edwards EnterpriseOne
Oracle Fusion Cloud ERP
QuickBooks Online

Integrations Supported

Google Authenticator
JD Edwards EnterpriseOne
Oracle Fusion Cloud ERP
QuickBooks Online

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Company Facts

Organization Name

ServiceCentral Technologies

Date Founded

1991

Company Location

United States

Company Website

www.servicecentral.com

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Packaging

3D Modeling
Asset Library
Drafting
For Manufacturers
In-Store Visualization
Inventory Management
Palletization
Quotes / Estimates
Specification Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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