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What is ServiceNow Digital End-User Experience?
Evaluate and enhance the technological experience for your workforce, ensuring that they can easily troubleshoot issues independently while still having access to IT support when needed.
Leverage the existing data within ServiceNow to enrich the insights gathered from users through their applications and devices. The Digital End-User Experience is founded on the Now Platform®, which serves as a unified system for enterprise action.
Facilitate access to self-service resources for your employees, enabling them to swiftly identify and resolve IT challenges. Streamline communication within the IT department to foster clearer interactions.
The Now Platform®, which underpins all ServiceNow offerings, stands out as the sole cloud-based application platform. By automating processes, simplifying tasks, and connecting workflows throughout your organization, you can effectively propel your business forward and enhance operational efficiency. Moreover, fostering a more intuitive IT support system can lead to higher employee satisfaction and productivity.
What is 1E?
The 1E Platform empowers IT teams to enhance the experience of end users while simultaneously reinforcing security measures and lowering expenses. By evolving IT Operations from merely a cost center into a vital strategic partner, the platform comprises tools such as 1E for Visibility, Control, and Compliance, 1E Digital Experience Observability, and 1E for Service Desk Automation Solutions. This modern approach ensures real-time configuration and compliance across all IT environments. ServiceNow plays a crucial role in minimizing resolution times by gathering, analyzing, and presenting actionable insights from end users, allowing for a clearer understanding of their perceptions regarding the digital workspace. This results in quicker troubleshooting, swift responses to security threats, and a significantly enhanced employee experience, enabling issues to be resolved in mere minutes rather than hours. Additionally, by automating routine requests and reducing ticket volumes, service desk agents can focus on more valuable tasks. Furthermore, analyzing software usage helps to bolster device stability and performance by pinpointing underutilized applications, leading to a more efficient IT ecosystem overall.
Integrations Supported
ServiceNow
Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Integrations Supported
ServiceNow
Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ServiceNow
Date Founded
2004
Company Location
United States
Company Website
www.servicenow.com/products/digital-user-experience.html
Company Facts
Organization Name
1E
Date Founded
1997
Company Location
United States
Company Website
www.1e.com/platform/