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What is Serviceaide?

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

What is Collective CI?

A highly accessible platform crafted for teams to design, test, and deploy process-centric applications right on the manufacturing floor. This system allows for seamless data collection and analysis, empowering you to make informed strategic decisions that help maintain your organization’s competitive advantage. With our intuitive cloud-based workstation creator, you can effortlessly bring your ideas to life by dragging and dropping components to establish complex conditional workflows within minutes. Continue leveraging the tools that best meet your requirements, as Collective CI integrates with a more extensive variety of devices than any competitor, with fresh integrations being added every month. Our compatibility includes a multitude of devices, such as Atlas Copco Torque Tools, Allen-Bradley Controllers, Zebra Printers, Microsoft SQL Server, Barcode Scanners, and many others! Providing employees with immediate access to the latest work instructions, troubleshooting guides, and additional resources is crucial for achieving targets related to safety, quality, overall equipment effectiveness, waste reduction, and more. To actualize this vision, manufacturers must go beyond merely digitizing essential documents; they also need to ensure that this information is user-friendly and easily accessible. By focusing on intuitive resource access, organizations can empower their workforce, significantly boosting overall operational productivity and effectiveness in their processes. Ultimately, this approach enables teams to work smarter and more efficiently.

Media

Media

Integrations Supported

Microsoft SharePoint
Microsoft Teams
SQL Server
Slack
WhatsApp

Integrations Supported

Microsoft SharePoint
Microsoft Teams
SQL Server
Slack
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$90/per month/per user
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Serviceaide

Date Founded

2003

Company Location

United States

Company Website

serviceaide.com

Company Facts

Organization Name

Collective CI

Company Location

Canada

Company Website

www.collectiveci.com

Categories and Features

Change Management

Business Compliance through Effective Change Management In today's fast-paced environment, businesses need a Change Management system designed to handle the growing frequency and intricacy of changes. By leveraging sophisticated automation and streamlined workflows, organizations can enhance their change and release management processes, ensuring they stay compliant with auditing standards. Minimize risk by establishing a centralized database for all enterprise changes Automate the gathering of essential risk documentation and historical change records Significantly shorten the time required for audit reporting Explore how Serviceaide Change Management can elevate and enhance your organization's operations.

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Optimize Your IT Asset and Resource Management Serviceaide's Configuration Management Database (CMDB) offers a unified repository that includes dependency mapping and configuration audits, enabling organizations to seamlessly manage both their virtual and physical assets. Quickly implement and leverage the advanced functionalities of CMDB within a single, integrated database. Enhance Your Understanding With a centralized and thorough repository of IT data, the CMDB empowers businesses to minimize expensive downtime, protect critical assets, and ensure adherence to regulatory standards. - Enhance visibility into IT resources - Lower operational expenses - Strengthen IT governance - Attain regulatory compliance

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Consolidate Your Resources on One Comprehensive Platform Achieve a more profound understanding of your organization's assets throughout their entire lifecycle. With Serviceaide's sophisticated asset management features, you can effectively oversee essential resources like equipment, vehicles, generators, artwork, and beyond. Effortlessly monitor the characteristics of non-technical assets, including their worth, warranty details, and contract information.

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Enhance your organization's efficiency and reduce expenses through an AI-driven IT service management platform. Serviceaide lays the groundwork for digital transformation, offering a unified platform designed to boost productivity, enabling your team to achieve greater results with fewer resources. Elevate your business by adopting streamlined processes that effectively oversee, regulate, monitor, and manage digital services across IT and other areas. Furthermore, Serviceaide utilizes advanced, intelligent tools and automation to proactively assist a larger customer base without incurring added costs or needing extra resources from your organization.

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

We've Got Your Support. Concentrate on What Matters Most. A holistic service management platform tailored for IT and business operations. Flexible modules dedicated to change management, asset oversight, and additional functions. Streamlined workflows and processes through automation. User-friendly interface designed for ease of use. Features a virtual assistant to improve self-service capabilities.

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

An All-in-One Answer: Service Desk Software ChangeGear Service Desk is built upon the principles of ITIL best practices and has been crafted to serve as a holistic solution that encompasses all essential elements your team requires, immediately available for use. Cost-effective and extensive, ChangeGear’s Service Desk empowers employees at all levels to experience the high standard of service delivery they seek.

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Workflow Management

Enable Users Through Automation Automation serves as the backbone of effective service and support solutions. By integrating automation into your data management, workflows, applications, and systems, you can streamline operations significantly. Whether you want to expedite ticket resolution, minimize escalations and hand-offs, or develop process workflows that promote better collaboration among teams, automation elevates your support capabilities. It enhances efficiency, boosts performance, and cuts costs across all service types. Are you looking to optimize HR onboarding processes or enhance tuition reimbursement systems? Or perhaps you want to create a more comprehensive service catalog for employees? These are just a couple of examples of how automation can transform your organization’s services. Serviceaide offers a diverse range of service solutions to meet your needs.

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

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