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What is Seshnova?

Seshnova is an innovative cloud-based solution for billing and session management, specifically built to assist operators who are unable to implement post-usage billing systems. It offers real-time usage ratings, tracks customer and product entitlements, and guarantees immediate service cut-off when a user's credit is depleted, thus preventing overspending, the hassle of reconciliation, and negative account balances. By leveraging technologies such as FreeSWITCH, CGRateS, and Kamailio, Seshnova is optimized for prepaid telecom services, providing real-time credit management for voice calls, enforcing strict rules for calling cards, and offering migration tools for operators moving away from legacy systems like Digitalk, PortaOne, and Telinta. Furthermore, this powerful rating and enforcement framework extends its functionality to various metered services, including electric vehicle charging, parking management, API monetization, IoT connectivity, and billing for SaaS usage. As a robust, multi-tenant, and carrier-grade platform, Seshnova ensures comprehensive audit capabilities, and once an entitlement is depleted, the session is effectively terminated. This holistic approach not only enhances operational efficiency but also empowers operators to deliver services with greater reliability and confidence. By doing so, Seshnova significantly streamlines service management, paving the way for improved customer satisfaction and financial accuracy.

What is Csmart Digital Self-Care Platform?

Csmart Digital Self-Care offers a robust and fully branded omnichannel self-service platform and mobile application tailored for telecom operators and service providers. This cutting-edge solution empowers customers to effortlessly handle their plans, track their usage, pay bills, submit support tickets, and swiftly resolve common problems on their own. Utilizing cloud-native architecture and TM Forum Open APIs, it features a user-friendly interface, AI-driven chatbots for immediate assistance, and personalized offers tailored to individual users. Key highlights of this service include: A seamless experience across mobile apps, websites, and call centers Real-time transparency regarding usage and billing AI-augmented chat and support for quick problem-solving A comprehensive self-help knowledge base complemented by guided troubleshooting Dynamic personalization that promotes cross-selling and upselling strategies With its secure, scalable multi-tenant design and instant analytical insights, the platform significantly reduces support expenses, boosts user satisfaction, and enhances user engagement, all while cultivating brand loyalty and improving customer retention. This innovative approach not only streamlines customer interactions but also nurtures a deeper and more connected relationship between service providers and their clientele, ultimately benefiting both parties in the long term.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$500/month
Free Trial Offered?
Free Version

Pricing Information

Custom
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Seshnova

Date Founded

2023

Company Website

www.seshnova.com

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com/products/digital-self-care-platform-telecom-enterprise

Categories and Features

Categories and Features

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