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What is Seven24?

Capture authentic user feedback as they interact with your product, allowing our AI to convert this information into practical tasks. By gathering direct insights from your clientele, you can address concerns discreetly while also publicly celebrating positive remarks. Utilizing topic modeling, the feedback is transformed into prioritized tasks according to the quantity of responses obtained. At the outset of your onboarding process, simply provide a link or a CSV file, and we will streamline your feedback into organized tasks. Leverage sentiment analysis to channel favorable comments toward review platforms. In the past, delving into extensive hours of recordings was a cumbersome challenge that demanded a substantial workforce. Seven24 effectively gathers and analyzes feedback to assess sentiment, motivating users to share positive reviews on sites like Google Maps and Trustpilot. Concurrently, negative feedback prompts actionable tasks on your dashboard, allowing you to swiftly address issues and build customer loyalty. With Seven24’s innovative generative AI, the once arduous task of analyzing large amounts of feedback has been simplified, improving your operations and boosting customer engagement. Now, organizations can respond quickly and efficiently to the voices of their users, ensuring that no valuable insight goes unaddressed. This newfound agility empowers businesses to not only solve problems but also to strengthen relationships with their customer base.

What is Rapidr?

Rapidr enables the integration of customer insights into the product development process. You can analyze, gather, and structure feedback from various channels effectively. It helps prioritize feedback based on its potential business impact, ensuring the most critical insights are addressed first. Furthermore, you can keep customers informed by closing the feedback loop through notifications, developing a roadmap, or utilizing a built-in changelog feature. As a comprehensive customer feedback platform, Rapidr equips you with all the essential tools to not only listen to customer voices but also to analyze their input and ensure their concerns are acknowledged and acted upon. This holistic approach fosters stronger relationships between businesses and their customers, ultimately leading to more successful products.

Media

Media

Integrations Supported

Google Sheets
Microsoft Excel

Integrations Supported

Google Sheets
Microsoft Excel

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

$19/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Seven24

Company Location

Canada

Company Website

www.seven24.ai/

Company Facts

Organization Name

Rapidr

Date Founded

2020

Company Location

United States

Company Website

rapidr.io

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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