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What is SevenRooms?

SevenRooms is a platform designed to enhance guest experiences and improve customer retention for hospitality businesses, whether they are on-site or off-site. By linking operators with comprehensive data throughout the guest experience, the platform enables them to boost revenue and enhance profitability. Established in 2011, SevenRooms has received investment from notable firms such as Amazon, Comcast Ventures, and Providence Strategic Growth. Its clientele spans the globe and includes prominent names in the dining and entertainment sectors, such as Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Wolfgang Puck, Michael Mina, Jumeirah Group, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, D&D London, Corbin & King, Live Nation, and Topgolf. This diverse portfolio showcases the platform's versatility and widespread appeal within the hospitality industry.

What is Concept Business Intelligence?

Concept Business Intelligence by Shiji Group is a business intelligence and reporting solution designed to help hospitality organizations centralize data and make smarter operational decisions. The platform enables hotels and hotel groups to extract valuable information from Concept products and other connected software systems for deeper business analysis. It can integrate information from a wide range of hotel applications, including property management, commercial operations, events, quality control, technical services, interfaces, point of sale, purchasing, inventory, finance, and web platforms. Concept Business Intelligence is built to work independently of software vendor limitations, allowing hotels with complex technology ecosystems to combine and analyze data from multiple sources. This gives managers a more complete view of how different departments and business functions are performing. The platform is designed to take advantage of multi-core environments, supporting large datasets and high numbers of users. Its web-based and mobile-accessible design ensures that key reports and insights are available securely to authorized users whenever they need them. Hotel teams can use the solution to identify operational trends, compare performance across departments, and uncover inefficiencies that may affect profitability. Executives can rely on centralized dashboards and reporting tools to guide planning, budgeting, and strategic decision-making. By improving access to cross-system data, Concept Business Intelligence helps hospitality businesses reduce information silos and respond more quickly to changing business conditions. With its focus on centralized reporting, scalable data analysis, and secure mobile access, Concept Business Intelligence supports more efficient and insight-driven hotel operations.

Media

Media

Integrations Supported

For-Sight CRM
Agilysys Stay
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cybersource
Everyware
Fydelia
Hostie
Mosaic by MethodWorx
Olo
Silverware
Simphony POS
Stripe
Twilio
heep.ai
iVvy Venue Management
unTill

Integrations Supported

For-Sight CRM

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

SevenRooms

Date Founded

2011

Company Location

United States

Company Website

www.sevenrooms.com

Company Facts

Organization Name

Shiji Group

Date Founded

1998

Company Location

China

Company Website

concept.shijigroup.com

Categories and Features

Hospitality Property Management

CRM
Guest Experience (GEM)
Loyalty Program
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management

Restaurant Management

Employee Management
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant Reservations

Capacity Monitoring
Custom Reservation Inventory
Deposits / Prepayment Processing
Email Marketing
Facebook Reservations
Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Categories and Features

Business Intelligence

Not specified

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