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What is Shadow Tracker?

Shadow Tracker® Live helps businesses improve efficiency, reduce costs, and deliver better customer service through real‑time GPS fleet tracking. The platform provides live vehicle updates, easy‑to‑read reports, route verification, driver behavior insights, and customizable alerts ; all accessible from any mobile device or desktop. With free equipment, affordable month‑to‑month pricing, and over 20 years of proven reliability, Shadow Tracker® Live is an ideal choice for companies seeking a flexible, high‑value fleet tracking system that’s simple to deploy and easy for teams to use.

What is Shadow CMS?

Shadow CMS Enterprise's call accounting system excels in pinpointing operational inefficiencies, identifying atypical activities, reconciling billing discrepancies, facilitating migration strategies, and overseeing telecom costs. Many organizations face difficulties in managing their workforce and enhancing productivity levels. The Shadow All-In-One solution boasts a comprehensive suite of real-time and historical reporting tools, along with dashboards that illustrate service quality, call traffic, departmental efficiency, and analytics for call centers. Furthermore, Shadow can assimilate communication metrics from various IP/PBX platforms, communication servers, and collaboration software, producing detailed reports for thorough examination of patterns, trends, key performance indicators (KPIs), and workforce enhancement. The data is systematically arranged and presented through customizable dashboards, reports, or actionable alerts based on predetermined criteria. Shadow offers a variety of modules that cater to the needs of different environments, providing tailored dashboards and metrics suited for real-time applications like call centers, healthcare institutions, and emergency operations centers. This information is accessible via desktops, wall displays, or can be disseminated directly to teams for prompt insights and strategic decision-making. Enhanced visibility into communication metrics empowers organizations to make strategic choices that boost efficiency, ultimately leading to improved performance and operational excellence. By leveraging these insights, companies can better align their resources and strategies to meet dynamic market demands.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$13.95 per month
Vehicle tracking starts at $13.95 per month per device
Free equipment included
Month‑to‑month agreement
cancel anytime by returning the unit
Free Version
Free Trial Offered?

Pricing Information

$1000 one-time payment
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Advanced Tracking Technologies, Inc.

Date Founded

1995

Company Location

United States

Company Website

www.advantrack.com

Company Facts

Organization Name

Resource Software International

Date Founded

1990

Company Location

Canada

Company Website

www.telecost.com/rsi-products.php#SHADOWCMS

Categories and Features

Fleet Management

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

GPS Tracking

Alerts/Notifications
Asset Tracking
Driver Management
Historical Reporting
Mobile Tracking
People Tracking
Real Time Tracking
Routing
Status Tracking
Territory Management
Vehicle Tracking

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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