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What is ShareNet Platform?

The Novo ShareNet Operations Management System is a versatile cloud-based software accessible via web and mobile platforms that facilitates the optimization of various operational processes. The ShareNet suite consists of robust applications that integrate to deliver solutions for Asset Management, Work Order Management, Municipal Management, Customer Support, and additional functionalities. With ShareNet's platform, users can efficiently track, share, and generate reports! The apps not only enhance Customer Support and IT Help Desk capabilities but also unify to address needs in Asset Management, Maintenance Management, Knowledge Management, and more. Each application within the ShareNet suite is designed to help users monitor any data they need, allowing for the attachment of relevant documents or images to their records. To accelerate the learning curve, Video Tutorials and User Manuals are provided for each app. The consistent design of the user interface across different applications simplifies the transition from one app to another. Our comprehensive municipal software enhances the visibility of completed work and ensures continuous support for citizens around the clock, while also keeping the public well-informed about essential services. In addition, this system plays a crucial role in fostering community engagement and improving overall operational efficiency.

What is ML Work Orders?

Effective management of work orders through specialized software is crucial for the dedicated teams responsible for ensuring seamless operations in facility maintenance. This all-encompassing tool offers all the essentials for managing work orders efficiently and effectively. By facilitating real-time updates on request progress, it significantly enhances communication among team members. With the capability to achieve a work order response time of less than 24 hours, organizations can reduce the labor involved in processing these requests by over 50% in just a few weeks. The software allows for customizable workflows that cater to various work order types, including maintenance and IT issues, tailored to specific challenges or facilities. All system data is centralized in a secure and easily accessible platform compatible with any web-enabled device, ensuring that information is always at hand. Users can effortlessly track labor hours, costs, inventory levels, and purchase expenditures tied to each work order. Additionally, by utilizing QR Codes, equipment can be monitored for quick data retrieval whenever required. An accurate inventory of supplies and parts across facilities is maintained, bolstering operational readiness. Moreover, the ability to set up recurring tasks for detailed cleanings and inspections greatly contributes to preserving asset longevity, ensuring they remain in peak condition for many years. This comprehensive software solution not only enhances operational efficiency but also cultivates a more organized, proactive approach to maintenance management, ultimately driving greater satisfaction among all stakeholders involved.

Media

Media

Integrations Supported

ML Schedules

Integrations Supported

ML Schedules

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Novo Solutions

Date Founded

1999

Company Location

United States

Company Website

novosolutions.com/sharenet/

Company Facts

Organization Name

MasterLibrary.Com

Date Founded

2015

Company Location

United States

Company Website

www.masterlibrary.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Municipal

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

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