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What is Sharetec?

At Sharetec, we are dedicated to creating core processing solutions that emphasize both intelligence and ease of use. Our adaptable system is designed to accommodate credit unions of all sizes and includes a straightforward interface that reduces the need for extensive training and ongoing support. Most importantly, we aim to provide outstanding ROI and lower ownership costs so you can adopt advanced technology while maintaining your financial stability. While terms such as graphical interfaces, open systems, and flexibility may often seem like mere buzzwords, they are brought to fruition through our committed collaboration. Our team consists of experienced professionals who not only have technical expertise but also a profound understanding of the credit union sector, which fuels our dedication to your success. Through Sharetec’s eServices, we enable you to leverage state-of-the-art technology, enhancing interactions with your members beyond conventional credit union limits. Consequently, your members will benefit from features like remote account access and streamlined paperless systems, significantly elevating their overall experience. This comprehensive strategy guarantees that both your organization and its members can flourish in a rapidly evolving digital environment, ultimately fostering stronger connections and improved satisfaction.

What is MemberXP?

We help credit unions create exceptional member experiences by collecting Voice of Member feedback and employing a sophisticated, industry-specific analytics platform. This innovative solution delivers a holistic view of all essential metrics concerning member experience, conveniently available to all stakeholders in one centralized location. Our insights are provided in real-time, across multiple channels, every single day. MemberXP is meticulously designed to assess each aspect of a member's journey, starting from their initial enrollment at the credit union through to obtaining loans and using mobile applications, ensuring we pose the correct inquiries to pinpoint both the favorable and unfavorable elements of each individual member's experience. Instead of depending on a solitary feedback method or managing various vendors, MemberXP allows you to collect member insights at their convenience, whether that be online, via mobile devices, over the phone, on tablets, and more. Tailored specifically for retail finance, our unique analytics yield vital answers to questions pertinent to credit unions. Furthermore, MemberXP's targeted alerts and monitoring features are crucial in nurturing member loyalty, enabling your credit union to adapt continuously to meet the changing demands of its members. By leveraging these invaluable insights, credit unions can refine their service offerings and strengthen their connections with members, ultimately leading to enhanced satisfaction and retention. In this way, we ensure that credit unions remain at the forefront of member engagement and service excellence.

Media

Media

Integrations Supported

Facebook
Microsoft PowerPoint
X (Twitter)
Yelp

Integrations Supported

Facebook
Microsoft PowerPoint
X (Twitter)
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sharetec

Company Location

United States

Company Website

www.sharetec.com

Company Facts

Organization Name

MemberXP

Company Location

United States

Company Website

www.memberxp.com

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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