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What is SherpaDesk?
SherpaDesk is a comprehensive helpdesk solution that offers user-friendly features. It provides professional services equipped with essential tools for effective management. With this program, you can efficiently operate your business while still finding time to pursue your passions. As a result, your customers will benefit from exceptional support that enhances their experience. This combination of efficiency and quality ensures that both you and your clients are satisfied.
What is Certinia PS Cloud?
Certinia's Professional Service Automation (PSA), formerly known as FinancialForce, serves as a holistic platform aimed at supporting professional services organizations in meeting client demands while driving revenue expansion. This extensive tool offers a range of features including resource management, tracking of time and expenses, billing processes, revenue recognition, project management, and collaboration in sales, among others. By leveraging Certinia's PSA, companies can efficiently allocate the right talent to each assignment, build stronger relationships with clients and partners, and enhance project profitability, which ultimately results in better resource utilization and increased client satisfaction. In addition, this all-in-one solution simplifies workflows, enabling firms to concentrate on providing outstanding services while effectively pursuing their organizational objectives. Consequently, adopting this platform not only optimizes operations but also positions businesses for long-term success in a competitive landscape.
Integrations Supported
Certinia ERP Cloud
Expensify
FreshBooks
Help Desk Migration
Microsoft 365
NinjaOne
QuickBooks Online
QuickBooks Online Advanced
Rootstock Cloud ERP
Salesforce
Integrations Supported
Certinia ERP Cloud
Expensify
FreshBooks
Help Desk Migration
Microsoft 365
NinjaOne
QuickBooks Online
QuickBooks Online Advanced
Rootstock Cloud ERP
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
$39.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SherpaDesk
Date Founded
2012
Company Location
United States
Company Website
sherpadesk.com
Company Facts
Organization Name
Certinia
Date Founded
2009
Company Location
United States
Company Website
certinia.com/professional-services-cloud/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
Categories and Features
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking