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What is Shift P&C Financial Crime Detection?

Elevate your initiatives in AML, KYC, and risk management compliance with a cutting-edge, AI-powered solution. Our platform enables insurers to efficiently identify entities and perform comprehensive checks against sanctions, watchlists, adverse media, and suspected fraudulent activities, effectively safeguarding against malicious actors while ensuring compliance with regulatory mandates in real-time. Although mandatory checks and reporting requirements can often slow down the purchasing process, Shift allows insurers to automate time-consuming tasks, resulting in quicker client onboarding. A single error could lead to significant consequences, such as financial losses, reputational harm, and potential legal issues. With Shift's forward-thinking approach, insurers can expand their coverage and enhance their confidence in their operational procedures. Additionally, the Shift Financial Crime solution utilizes a vast array of data to assess both individuals and organizations, removing the necessity for tedious manual searches through numerous data points to develop a detailed profile of prospective customers. This innovative technology not only empowers insurers to act rapidly but also equips them to make well-informed decisions that protect their business interests, ultimately leading to improved efficiency and security in their operations. As a result, insurers can focus more on growth and less on compliance hurdles.

What is Chatdesk?

Chatdesk provides a rapid solution for collecting and evaluating customer feedback from a variety of communication platforms, offering comprehensive insights with minimal effort. In contrast, the conventional approach of gathering scattered feedback from sources such as emails, chats, social media, surveys, and reviews is often cumbersome and ineffective. By centralizing all feedback in one place, Chatdesk allows you to easily spot emerging trends and uncover potential growth areas. If you need to locate specific information, the platform's natural language search function enables effortless navigation through every message. Additionally, our sophisticated machine learning tools generate automatic summaries of the feedback, making it easy to review extensive data quickly. You also have the option to export your findings in CSV format or seamlessly integrate them into your existing data warehouse for further analysis. Using Chatdesk not only helps reduce the number of incoming calls but also promotes a smooth shift for customers toward chat support and self-service options, significantly boosting overall customer satisfaction. Ultimately, this streamlined approach allows businesses to make informed decisions based on real-time feedback, enhancing their responsiveness to customer needs.

Media

Media

Integrations Supported

8x8
AfterShip
Avaya Cloud Office
Bazaarvoice
Dialpad Ai Contact Center
Freshdesk
Gorgias
Grasshopper
INSIDE
Intercom
NICE CXone Mpower
Narvar
REVIEWS.io
Shopify
Stamped
Twilio
UJET
XCALLY
Yotpo

Integrations Supported

8x8
AfterShip
Avaya Cloud Office
Bazaarvoice
Dialpad Ai Contact Center
Freshdesk
Gorgias
Grasshopper
INSIDE
Intercom
NICE CXone Mpower
Narvar
REVIEWS.io
Shopify
Stamped
Twilio
UJET
XCALLY
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shift

Date Founded

2013

Company Location

United States

Company Website

www.shift-technology.com/products/financial-crime-detection

Company Facts

Organization Name

Chatdesk

Date Founded

2016

Company Location

United States

Company Website

www.chatdesk.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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