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What is ShipLog?

ShipLog is an innovative cloud-based solution tailored for collecting customer input and managing release communications, particularly designed for solo SaaS entrepreneurs and small teams involved in product development. It boasts a public feedback board where users can suggest improvements and vote on them, featuring various status filtering options along with moderation capabilities if desired. Development teams can maintain a public changelog utilizing Markdown, categorize their updates, and even provide an RSS feed, ensuring that users are kept informed by continuously updating the status of requests as they progress. An embeddable JavaScript widget allows users to easily submit feedback or view updates directly within their applications, while verified-user voting links feedback submissions to authenticated accounts for added credibility. Furthermore, ShipLog features a REST API alongside a remote Model Context Protocol (MCP) server that AI clients can use to search and summarize feedback, adjust item statuses, and manage changelog updates efficiently. The platform offers a free plan that supports up to 10 feedback items and 10 changelog entries, while its premium plan lifts these restrictions and removes branding for projects in need of enhanced features. By providing these comprehensive tools, ShipLog empowers teams to streamline the management of customer insights and communicate updates efficiently, enhancing overall user engagement and satisfaction. The focus on user interaction and feedback underscores the platform's commitment to continuous improvement and responsiveness to customer needs.

What is Canny?

Ensure that you capture every idea without letting them fall through the cracks by utilizing a specialized customer feedback tool that helps you gather, assess, and systematize responses. Determine the most favored features, categorize the feedback according to its significance and segments, and refine your intended use cases. Avoid the pitfall of developing unnecessary features by prioritizing feedback and requests based on their importance. Incorporate these insights into your project roadmap and connect seamlessly with project management platforms like Jira. Once you launch a feature, be sure to follow up with users automatically to maintain an open feedback loop. It's essential to keep your audience informed about your team's activities and to celebrate new feature releases as a way to foster engagement and interest. Regular communication not only strengthens your relationship with users but also encourages ongoing input and collaboration.

Media

No images available

Media

Integrations Supported

Model Context Protocol (MCP)

Integrations Supported

Asana
ElectroNeek
Gist
GitHub
Google Analytics
Google Workspace
Integrately
Jira
Maven AGI
Microsoft Entra ID Protection
Microsoft Teams
Okta
OneLogin
Pabbly Connect
Salesforce
Segment
SureTriggers
Workers by Delos
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free plan: $0, one project, up to 10 feedback items and 10 changelog entries. Captain: $9/month per project or $90/year, with unlimited feedback and changelog entries, API and MCP access, and ShipLog branding removal. Existing accounts keep their original limits.
Free Version

Pricing Information

$0 per month
Canny offers 4 pricing plans:

FREE Plan - Get your feedback system up and running for free.

STARTER Plan - Perfect for small teams to get more out of their feedback. Free trial available.

GROWTH Plan - Grow your business by automating and integrating feedback. Free trial available.

BUSINESS Plan - Have more controls and customizations for your unique organization.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ShipLog

Company Location

Canada

Company Website

shiplog.ca

Company Facts

Organization Name

Canny

Date Founded

2015

Company Location

United States

Company Website

canny.io

Categories and Features

Customer Feedback

Not specified

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Roadmap

Collaboration
Content Import / Export
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Workflow Management

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