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What is Shopgate?

By implementing a contactless solution, businesses can effectively offer options for purchasing online with curbside or in-store pickup. This approach not only drives traffic and boosts revenue but also enhances the overall customer experience through the use of a mobile shopping app, clienteling, and seamless omnichannel fulfillment. These functionalities can be seamlessly integrated into your existing eCommerce system. With the desired level of personalization, you can connect with customers wherever they may be. Capture their attention through targeted push notifications tailored to their interests, and increase foot traffic by utilizing the advantages of geofencing technology. Customers now expect conveniences such as one-touch payments, QR code and barcode scanning, and the ability to place orders via the app for in-store pickup. Additionally, associates can access comprehensive consumer profiles and previous shopping behaviors to create a more personalized brand interaction. They can also utilize real-time inventory data to facilitate mixed cart transactions, providing opportunities to upsell or cross-sell an array of products, further enhancing the shopping experience. This level of integration not only meets consumer demand but also fosters loyalty through a personalized touch.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

Authorize.Net
Braintree
Cybersource
DemoUp Cliplister
Econda
Facebook
Google Ads
Google Analytics
Ingenico AXIUM
Mauve
OXID eShop
PlotProjects
Saferpay
Shift4Shop
Stripe
WooCommerce
X (Twitter)
Zinrelo
osCommerce
xt:Commerce

Integrations Supported

Authorize.Net
Braintree
Cybersource
DemoUp Cliplister
Econda
Facebook
Google Ads
Google Analytics
Ingenico AXIUM
Mauve
OXID eShop
PlotProjects
Saferpay
Shift4Shop
Stripe
WooCommerce
X (Twitter)
Zinrelo
osCommerce
xt:Commerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shopgate

Date Founded

2009

Company Location

United States

Company Website

shopgate.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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