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What is Shopgate?

By implementing a contactless solution, businesses can effectively offer options for purchasing online with curbside or in-store pickup. This approach not only drives traffic and boosts revenue but also enhances the overall customer experience through the use of a mobile shopping app, clienteling, and seamless omnichannel fulfillment. These functionalities can be seamlessly integrated into your existing eCommerce system. With the desired level of personalization, you can connect with customers wherever they may be. Capture their attention through targeted push notifications tailored to their interests, and increase foot traffic by utilizing the advantages of geofencing technology. Customers now expect conveniences such as one-touch payments, QR code and barcode scanning, and the ability to place orders via the app for in-store pickup. Additionally, associates can access comprehensive consumer profiles and previous shopping behaviors to create a more personalized brand interaction. They can also utilize real-time inventory data to facilitate mixed cart transactions, providing opportunities to upsell or cross-sell an array of products, further enhancing the shopping experience. This level of integration not only meets consumer demand but also fosters loyalty through a personalized touch.

What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

Media

Media

Integrations Supported

Authorize.Net
BigCommerce
Chase Merchant Services
Cybersource
DemoUp Cliplister
Facebook
Google Ads
Google Analytics
Ingenico AXIUM
PayPal
PlentyONE
PlotProjects
PrestaShop
Shift4Shop
ShipCalm
Shopify
Volusion
Zen Cart
osCommerce

Integrations Supported

Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Shopgate

Date Founded

2009

Company Location

United States

Company Website

shopgate.com

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Categories and Features

Customer Loyalty

Not specified

eCommerce

Mobile Access

Multi-Channel eCommerce

Mobile Commerce

Upsell & Cross-Sell

Not specified

Categories and Features

Clienteling

Not specified

Retail Execution

Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

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