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What is Shortways?

The Shortways Assistant serves as a digital adoption platform designed to assist employees navigating multiple applications daily. Understanding the value of time, Shortways offers a user-friendly Designer interface that streamlines the process of creating, modifying, and publishing user documentation. With a range of tools, the Shortways Assistant supports employees unfamiliar with software, providing various resources such as: Interactive step-by-step guides Contextual assistance (including introductory guides, training materials, and business processes) Updates on news and new features Contextual FAQs Support request options A search functionality The ability to independently create and manage content Additionally, it features a dashboard with statistics. As a result, users are empowered to: Engage in self-training and seek help in real-time Adapt to changes and new features more efficiently Receive interactive guidance precisely when they need it Accelerate their software adoption process By utilizing Shortways, organizations can effectively digitize their training efforts and significantly decrease support call volumes by a remarkable factor of ten, ultimately fostering a more efficient and knowledgeable workforce.

What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

Media

Media

Integrations Supported

Cegid Talentsoft
Ivalua
Oracle Fusion Cloud ERP
Oracle Fusion Cloud HCM
SAP Store
Sage X3
Workday HCM

Integrations Supported

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$57.00/month

Supported Platforms

SaaS
Android
Windows
Chromebook

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Shortways

Date Founded

2011

Company Location

France

Company Website

shortways.com

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Categories and Features

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-in LMS
Corporate / Business
Learner Portal
Mobile Learning
Synchronous Learning
Training Companies

Categories and Features

Corporate Wiki

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Not specified

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