Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Datagate Telecom Billing Reviews & Ratings
    11 Ratings
    Company Website
  • Aaniie Reviews & Ratings
    65 Ratings
    Company Website
  • D&B Hoovers Reviews & Ratings
    1,106 Ratings
    Company Website
  • Jotform Reviews & Ratings
    6,404 Ratings
    Company Website
  • KPI Fire Reviews & Ratings
    27 Ratings
    Company Website
  • ManageEngine OpManager Reviews & Ratings
    1,453 Ratings
    Company Website
  • OANDA Reviews & Ratings
    52,265 Ratings
    Company Website
  • Shape Software Reviews & Ratings
    131 Ratings
    Company Website
  • CHARMS Reviews & Ratings
    22 Ratings
    Company Website
  • Detrack Reviews & Ratings
    134 Ratings
    Company Website

What is Sigma CC&B?

Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.

What is GridX?

GridX leverages smart meter interval data to support complex billing and rate structures like time-of-use and real-time pricing models. Its flexible architecture enables easy integration of new components while removing outdated ones, allowing for the exploration of new business opportunities and compliance with regulatory requirements. The GridX Enterprise Rate Platform simplifies the implementation process, significantly speeding up the introduction of new rates, products, and services. By optimizing the meter-to-cash cycle with superior rate, billing, and cost analytics, GridX transforms customer engagement. Our enterprise solution equips customer service representatives and key account managers with prompt access to analyses related to rates, costs, and savings, empowering them to provide accurate information to customers considering clean energy options. Moreover, we enable utilities to offer personalized, meaningful, and actionable insights regarding energy usage and savings in real time through multiple communication channels, thereby enhancing the overall customer experience. This forward-thinking strategy not only helps utilities enhance their service offerings but also strengthens customer relationships by focusing on their energy efficiency objectives while ensuring they receive timely and relevant information. By placing an emphasis on customer satisfaction, GridX ultimately contributes to a more sustainable energy future.

Media

No images available

Media

Integrations Supported

Salesforce

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ESG

Date Founded

1998

Company Location

United States

Company Website

www.isigma.net

Company Facts

Organization Name

GridX

Company Location

United States

Company Website

www.gridx.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Popular Alternatives

BlueOceanUtility Reviews & Ratings

BlueOceanUtility

Blue Ocean Systems

Popular Alternatives

EnergyVIEW Reviews & Ratings

EnergyVIEW

SystemView
Banyon Utility Billing Reviews & Ratings

Banyon Utility Billing

Banyon Data Systems
VertexOne Reviews & Ratings

VertexOne

Vertex
RVS Mosaics Reviews & Ratings

RVS Mosaics

RVS Software
EnergyIP Reviews & Ratings

EnergyIP

Siemens Digital Industries