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What is SigmaMRP?

Designed specifically for the manufacturing industry, SigmaMRP integrates effortlessly with the SigmaTEK suite alongside various other business systems you might employ. This robust platform enables you to manage critical business data, oversee inventory, process transactions, and nurture relationships with both customers and suppliers, all from one centralized interface. With SigmaMRP, you can track every job for your clients from the outset of quoting through to production, delivery, and invoicing, thereby removing the necessity for redundant data entry and decreasing the likelihood of document loss. The system includes a detailed audit trail that builds customer confidence and lessens misunderstandings, while also meticulously monitoring expenses, sales prices, and profit margins to provide a transparent view of your profitability. Furthermore, jobs are continuously tracked throughout their entire lifecycle, allowing for instant updates on any order within your organization. SigmaMRP also features a customizable scripting engine, enabling personalized cost calculations tailored to any task within any assembly, ensuring that you achieve the exact pricing required for your business objectives. In essence, SigmaMRP not only boosts operational productivity but also facilitates strategic decision-making throughout the manufacturing process, ultimately driving your business towards success.

What is Sigma CC&B?

Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SigmaTEK Systems

Date Founded

1993

Company Location

United States

Company Website

www.sigmanest.com/products/sigmamrp/

Company Facts

Organization Name

ESG

Date Founded

1998

Company Location

United States

Company Website

www.isigma.net

Categories and Features

MRP

Bills of Material
Compliance Management
Document Management
Forecasting
Formula Management
Inventory Management
Order Management
Process Manufacturing
Product Configurator
Production Scheduling
Quality Control
Quality Management
Quote Management
Reporting/Analytics
Resource Management
Safety Management
Supplier Management
Supply Chain Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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