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What is Signal9?

Signal9 functions as an all-encompassing platform for operational intelligence and incident management, aimed at supporting teams in IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure by uncovering the essential patterns related to alerts, escalations, incidents, and broader operational workflows. The platform encompasses a variety of functionalities such as alert management, event correlation, incident handling, coordination of on-call duties, escalation management, operational analytics, and AI-generated insights into operations. By synthesizing data from alerts, response actions, ownership details, and historical operational records, Signal9 significantly alleviates alert fatigue, improves incident response times, increases visibility, and uncovers operational trends that traditional monitoring and observability tools often miss. Moreover, it seamlessly connects with numerous existing monitoring platforms like Splunk, Datadog, Grafana, Azure Monitor, CloudWatch, New Relic, PagerDuty, ServiceNow, and Jira, allowing teams to maximize their current investments while enhancing their operational functionalities. This collaborative strategy not only simplifies incident management but also empowers teams to leverage data-driven insights that can subsequently enhance overall performance and operational efficiency in their workflows. As a result, organizations can achieve a more proactive stance in managing incidents and operational challenges.

What is Shift Left?

Adopting the Shift Left strategy enables organizations to resolve incidents more swiftly during the initial phases of support. This method allows Level 1, Level 2, and field support technicians to manage frequent user and device issues directly through the ServiceNow incident interface. By removing the need for privileged access to systems like Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, the rate of first-call resolutions can improve significantly. Instead of passing problems up the support chain, Shift Left provides help desk teams with essential tools to carry out tasks such as resetting passwords and unlocking user accounts right from the incident form. This functionality leads to a considerable rise in the volume of issues diagnosed and resolved on the first call. Additionally, technicians have the advantage of viewing past troubleshooting actions taken for a particular incident, which greatly minimizes the chances of duplicating efforts. Ultimately, this refined approach not only boosts the speed of issue resolution but also enhances the overall performance and productivity of support teams. As a result, organizations can achieve higher customer satisfaction and more effective resource allocation.

Media

Media

Integrations Supported

ServiceNow
7-Zip
Amazon CloudWatch
Azure DevOps
Datadog
Elasticsearch
Google Cloud Monitoring
Grafana Cloud
Microsoft Edge
New Relic
PagerDuty
Site24x7
Slack
SolarWinds Database Performance Analyzer
SolarWinds Pingdom
Splunk Cloud Platform
UptimeRobot
Zabbix
Zendesk
incident.io

Integrations Supported

ServiceNow
7-Zip
Amazon CloudWatch
Azure DevOps
Datadog
Elasticsearch
Google Cloud Monitoring
Grafana Cloud
Microsoft Edge
New Relic
PagerDuty
Site24x7
Slack
SolarWinds Database Performance Analyzer
SolarWinds Pingdom
Splunk Cloud Platform
UptimeRobot
Zabbix
Zendesk
incident.io

API Availability

Has API

API Availability

Has API

Pricing Information

$179/month unlimited users
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Signal9

Date Founded

2026

Company Location

United States

Company Website

signal9.app

Company Facts

Organization Name

Recast Software

Company Website

store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Categories and Features

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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