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What is SimboConnect?

SimboConnect functions as an Intelligent Virtual Assistant (IVA) tailored for healthcare practitioners of various scales, delivering a Software as a Service (SaaS) solution that optimizes both incoming and outgoing phone interactions. This cutting-edge bot adeptly interacts with patients via phone, handling a spectrum of queries ranging from straightforward appointment bookings to intricate medication refill requests and callback inquiries, all while autonomously fulfilling certain requests and guiding others to the right personnel to ensure all appointments and tasks are managed effectively. Moreover, SimboConnect organizes patient communications in a coherent manner, which facilitates extensive automation and provides valuable analytics insights. Its all-encompassing 360-degree follow-up dashboard enables healthcare providers to view a complete log of patient interactions in a single, easily accessible location. Patients enjoy quick responses without enduring long wait times or navigating cumbersome interactive voice response systems, which enhances their experience. In addition, healthcare facilities gain peace of mind knowing that no calls or appointment requests are missed, significantly improving the patient experience overall. By integrating seamlessly into healthcare workflows, this solution not only elevates operational efficiency but also cultivates deeper connections between patients and providers, ultimately fostering a more supportive healthcare environment. As such, the implementation of SimboConnect can lead to transformative improvements in patient satisfaction and operational effectiveness within healthcare systems.

What is Recupra?

Recupra serves as an effective solution to the revenue challenges often neglected by front desk operations, tackling issues like unfilled appointment slots, patient no-shows, and those who have disengaged from treatment. Utilizing a suite of specialized AI agents, each designed for a particular function, the platform enhances clinic efficiency. The Reminder Agent is responsible for confirming upcoming appointments and facilitating rescheduling during calls. Meanwhile, the Waitlist Agent proactively reaches out to patients on the waitlist whenever cancellations occur to fill those slots promptly. The No-Show Agent follows up with patients who missed their appointments, assisting them in rebooking. Concurrently, the Reactivation Agent targets patients who haven't visited the clinic in some time to encourage their return. Additional agents handle patient intake, perform follow-ups, and resolve typical administrative queries. Each of these agents integrates smoothly with the clinic’s existing Electronic Health Records (EHR), ensuring accurate updates to the official calendar and patient records. They engage in natural conversations over the phone, skillfully managing objections and transferring calls to human staff for intricate issues when necessary. Moreover, Recupra complies with HIPAA regulations and is prepared to sign a Business Associate Agreement to uphold this commitment. Its pricing model is outcome-based, meaning clinics only pay when an agent successfully books an appointment, secures a confirmation, or recovers a missed visit, making it a financially viable choice for healthcare providers. This innovative strategy not only boosts operational efficiency but also greatly enhances patient involvement and loyalty, fostering a more robust relationship between healthcare providers and their patients. Ultimately, Recupra represents a significant advancement in how clinics can optimize their scheduling and patient management practices.

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Integrations Supported

AdvancedMD
DrChrono
Healthie
Jane
Tebra
athenaOne

Integrations Supported

AdvancedMD
DrChrono
Healthie
Jane
Tebra
athenaOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$5
Recupra charges per outcome. There is no platform fee, no setup fee, and no per seat licence. A clinic pays only when an agent produces a result: $5 per confirmed appointment (Reminder Agent), $3 per resolved request (Admin Agent), $20 per rebooking (Follow-Up Agent), $25 per slot filled (Waitlist Agent), $25 per recovered visit (No-Show Agent), $30 per booking (Intake Agent), and $40 per reactivated patient (Reactivation Agent). A clinic enables only the agents it wants.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Simbo AI

Date Founded

2019

Company Location

United States

Company Website

www.simbo.ai/

Company Facts

Organization Name

Puppeteer AI

Date Founded

2023

Company Location

United States

Company Website

recupra.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

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