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What is Simple Chat?

Simple Chat acts as an AI-driven support system specifically designed for Shopify stores. The chatbot adeptly handles both live chat and email interactions, drawing on data from product listings, order details, store policies, common inquiries, custom metafields, and merchant-specific guidelines. It can track orders, update and confirm shipping addresses, cancel orders, and persistently follow up on any unresolved issues until they are resolved satisfactorily. All conversations are streamlined into a centralized inbox within the Shopify admin interface, allowing team members to step in as needed. To ensure the team stays updated on urgent situations, notifications are dispatched via Slack. Moreover, the application alerts users when items are back in stock, manages product subscriptions, and generates responses for chargeback inquiries connected to Shopify Payments. By integrating with ShipHero, the platform enhances the information available regarding inventory management and order fulfillment. The pricing model is structured around the number of AI resolutions rather than monthly or per-seat fees, with the Standard plan set at $0.29 for each AI-assisted conversation and the Premium plan available for $0.89, with payments processed through Shopify. Importantly, any conversations that require human intervention do not incur extra charges, making this service budget-friendly for merchants. This adaptable pricing strategy promotes the extensive use of AI support, allowing users to enjoy its advantages without the burden of rising expenses, ultimately fostering a more efficient customer service experience.

What is Re:amaze?

Strengthen your relationships with customers through Re:amaze, a reliable online helpdesk crafted to help businesses effectively engage and support their clients across various communication channels. Built for growth, Re:amaze offers an extensive array of features including live chat, email support, and seamless integrations with social media and mobile apps. Furthermore, it incorporates crucial functionalities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, in-depth reporting, FAQs, and customer satisfaction surveys, all designed to elevate the user experience and boost support effectiveness. By leveraging these advanced tools, companies can cultivate more meaningful connections with their customers, leading to improved engagement and heightened satisfaction levels. As a result, businesses will not only meet customer needs but also anticipate them, paving the way for long-term loyalty and success.

Media

No images available

Media

Integrations Supported

Shopify
Slack
ShipHero

Integrations Supported

Shopify
Slack
ChannelReply
Fleece AI
Guru
Help Desk Migration
JustCall
Kindo
Octane AI
Ordoro
ProjectManager
Quickwork
Stamped
Stripe
Truto
WhatsApp
WordPress
Workers by Delos
Zapier

API Availability

API Availability

Pricing Information

$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version

Pricing Information

$20.00/month/user
Basic plan: $20 per user, per month; Plus plan: $40 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

SA Inc.

Date Founded

2017

Company Location

Canada

Company Website

simple-chat.com

Company Facts

Organization Name

Reamaze

Date Founded

2012

Company Location

United States

Company Website

www.reamaze.com

Categories and Features

Help Desk

Not specified

Categories and Features

Customer Self-Service

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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