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What is SimpleX?

Effortlessly manage your text data using a no-code interface designed to understand natural language, leaving the limitations of spreadsheets behind. Unlike conventional spreadsheets that struggle with the subtleties of language, SimpleX harnesses your understanding alongside its sophisticated features. Bid farewell to complicated queries and technical jargon; here, artificial intelligence functions seamlessly within an intuitive interface. Experience a tenfold enhancement in the speed of analyzing free text responses, allowing you to swiftly import, tag, classify, and organize countless quotes in mere seconds, as our AI handles the complex tasks. Instantly create treemaps or word clouds that can be easily incorporated into your presentations, along with structured exports rich in valuable insights. Capable of natively understanding and processing 50 languages, even in various formats, it can efficiently manage up to 10,000 text responses, including quotes, feedback, and reviews. With AI-powered analytical tools, it extracts insights at an accelerated pace, completing real-time tasks that previously required human effort. This advanced AI solution not only offers remarkable power but also prioritizes user-friendliness, fundamentally changing the way you engage with text data. As a result, you can now focus more on strategic decision-making rather than getting bogged down in data management.

What is Cx Moments?

Quickly gain valuable insights from customer interactions, enabling you to pinpoint the main issues that irritate them and negatively affect your business. With just a few clicks, you can efficiently sort and analyze vast amounts of customer support requests, tickets, and live chat sessions. The conventional approach of manually tagging tickets can be laborious and inconsistent, often resulting in crucial details being overlooked and many support tickets remaining untagged. Cx Moments AI excels beyond your agents by tagging tickets with greater speed and accuracy, no matter how intricate the categorization may be. Moreover, we can retroactively assign new tags or categories to your entire ticket history, ensuring nothing is missed. Cx Moments further enhances your workflow by providing automatic summaries of customer inquiries based on department, which helps you highlight specific issues pertinent to each team. With a single click, you can discover which contact drivers are increasing and require prompt action. This system also reveals areas where your agents may struggle, indicating possible training opportunities to boost their effectiveness. By harnessing these insights, your organization can dramatically elevate customer satisfaction and improve overall operational efficiency, setting the stage for long-term success. Enhanced visibility into customer interactions can lead to proactive measures that strengthen relationships and drive loyalty.

Media

Media

Integrations Supported

Dixa
Freshdesk
Freshservice
GitLab
Google Sheets
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Zapier
Zendesk
Zendesk Chat
Zoho Desk

Integrations Supported

Dixa
Freshdesk
Freshservice
GitLab
Google Sheets
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Zapier
Zendesk
Zendesk Chat
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

€6 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Simple Decisions

Company Location

France

Company Website

sx.simpledecisions.io

Company Facts

Organization Name

Cx MOMENTS

Date Founded

2016

Company Location

Ireland

Company Website

www.cxmoments.com

Categories and Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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