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What is Simplicate?

Optimize your organization's processes from the first customer engagement to invoicing with our user-friendly CRM and project management tool. Companies that adopt Simplicate consistently outperform their competitors in terms of growth. For agencies, establishing an effective workflow is vital. Our integration of Simplicate with Jira has led to marked improvements in our operational efficiency. Imagine your organization enjoying a flawless transition from the initial customer interaction all the way to billing. Visualize your business achieving unprecedented levels of success; the definition of that success is entirely in your hands. Whether your aspirations include boosting revenue per employee, enhancing your team's productivity, or simply saving time to develop outstanding services for your clients, we are dedicated to helping you reach those objectives. Our mission is clear: to elevate your success as a service provider. We do this by streamlining your daily operations, removing unnecessary hurdles, and ensuring a fluid process from the very first customer touchpoint to invoicing. Our name, Simplicate, reflects our commitment to simplicity, allowing you to concentrate on what truly matters: providing exceptional service to your customers. Let us partner with you in this journey to transform your business into a powerhouse of efficiency and excellence.

What is Serviceware Knowledge?

In today's fast-paced digital landscape and amidst economic uncertainties, managing your organization's knowledge effectively is vital, whether through remote work or delivering outstanding customer service. It is essential that a comprehensive knowledge base is accessible at all times and from any place. Should your support team fail to adapt to the ongoing changes in your organization's knowledge and the surrounding environment, the immediate and long-term success of your business could be in jeopardy. Additionally, even in less critical situations, extended processing times and low rates of resolving issues on the first contact can provide competitors with a significant, unwarranted advantage. The growth of remote work and telecommuting further increases the complexity of in-person communication and information sharing, underscoring the necessity for smooth interaction and resource accessibility. Therefore, it becomes imperative to build a flexible knowledge management system that can effectively address these challenges while fostering an adaptable workforce. Embracing this proactive approach will not only enhance efficiency but also contribute significantly to your organization's overall resilience and growth.

Media

Media

Integrations Supported

Client Online
ClockAssist
Exact Online
Gmail
Google Calendar
HIX Bypass
HubSpot CRM
HubSpot Customer Platform
Hyarchis
Jira
Leadinfo
Microsoft Bookings
Microsoft SharePoint
Moneybird
Nextensor
Payt
Sheets Genie
SnelStart
Unit4 ERP
Zapier

Integrations Supported

Client Online
ClockAssist
Exact Online
Gmail
Google Calendar
HIX Bypass
HubSpot CRM
HubSpot Customer Platform
Hyarchis
Jira
Leadinfo
Microsoft Bookings
Microsoft SharePoint
Moneybird
Nextensor
Payt
Sheets Genie
SnelStart
Unit4 ERP
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Simplicate

Company Location

Netherlands

Company Website

www.simplicate.com

Company Facts

Organization Name

SERVICEWARE

Date Founded

1998

Company Location

Germany

Company Website

serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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