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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is JetStream DR?

JetStream DR enhances the protection of applications within a data center by minimizing downtime, lowering operational costs, and shifting from capital to operational expenditures through a subscription-based approach. Utilizing Continuous Data Protection (CDP), it consistently replicates data into cost-effective storage options such as Azure Blob Storage and Azure NetApp Files (ANF), which allows for scalable storage solutions without compromising performance. The real-time replication conducted at the hypervisor level allows JetStream DR to provide continuous data safeguarding without relying on snapshots, achieving near-zero Recovery Point Objectives (RPO) and instant Recovery Time Objectives (RTO) while sustaining superior application performance. Furthermore, its ability to maintain virtual machine protection during network interruptions ensures that data remains secure and accessible, even amid connectivity challenges. This robustness is a vital feature of JetStream DR, solidifying its role as a reliable disaster recovery solution for businesses navigating various operational scenarios. By prioritizing both performance and reliability, JetStream DR equips organizations with the confidence needed to manage their data recovery strategies effectively.

Media

Media

Integrations Supported

Azure Blob Storage
Azure NetApp Files
ShipBob

Integrations Supported

Azure Blob Storage
Azure NetApp Files
ShipBob

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

JetStream Software

Date Founded

2016

Company Location

United States

Company Website

www.jetstreamsoft.com/product-portfolio/jetstream-dr/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Security

Alerts / Notifications
Antivirus/Malware Detection
At-Risk Analysis
Audits
Data Center Security
Data Classification
Data Discovery
Data Loss Prevention
Data Masking
Data-Centric Security
Database Security
Encryption
Identity / Access Management
Logging / Reporting
Mobile Data Security
Monitor Abnormalities
Policy Management
Secure Data Transport
Sensitive Data Compliance

Disaster Recovery

Administration Policies
Bare-Metal Recovery
Encryption
Failover Testing
Flexible Data Capture
Multi-Platform Support
Multiple Data Type Support
Offline Storage

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