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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is OnRamp?

Speed up your product launch and boost user engagement by delivering an outstanding customer experience. OnRamp seamlessly incorporates premium customer onboarding within your existing workflows. That exceptional support truly makes a significant impact. With OnRamp, you maintain full control over your brand's image and customized processes, which guarantees a streamlined customer experience. The best part? You won't need to involve your engineers for any updates. Keep up the positive momentum and enthusiasm by removing monotonous tasks. OnRamp reshapes change management into an interactive journey and can help recalibrate if any obstacles emerge. Functioning as an extension of your team, OnRamp enables you to concentrate on the crucial tasks that foster customer success. Additionally, every component is designed to consistently enhance and replicate the most successful strategies with each cycle. This approach ensures your organization stays flexible and adept at addressing the changing needs of your customers while fostering a culture of continuous improvement.

Media

Media

Integrations Supported

PremierCashier
ShipBob

Integrations Supported

PremierCashier
ShipBob

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

OnRamp

Date Founded

2019

Company Location

United States

Company Website

www.onramp.us

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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