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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is OpenText Recover?

OpenText Recover is a comprehensive disaster recovery as a service (DRaaS) solution designed to keep critical business systems operational during disasters by securely replicating data and systems continuously to the cloud. Leveraging real-time, byte-level replication, OpenText Recover efficiently duplicates data from primary environments to cloud-hosted secondary copies, ensuring minimal data loss and downtime. The platform encrypts data both in transit and at rest with AES 256-bit encryption, providing strong security throughout the process. Failover can be initiated immediately when system failures occur, with downtime typically limited to minutes and recovery points only seconds old. The failback process to primary systems is equally seamless, supported by expert technical assistance. OpenText Recover accommodates a wide range of platforms including Microsoft Windows Server, multiple Linux distributions, VMware, and Hyper-V, providing broad compatibility. Users benefit from non-disruptive, unlimited self-service testing to validate disaster recovery plans without impacting live operations. Managed disaster recovery options add value by including continuous monitoring, automated system discovery, failover scripting, and quarterly testing with comprehensive reporting. By eliminating the need for physical secondary data centers, OpenText Recover reduces operational costs and complexity. Overall, it delivers a resilient, secure, and easy-to-manage disaster recovery strategy that helps businesses minimize downtime and protect revenue.

Media

Media

Integrations Supported

Carbonite
Microsoft 365
ShipBob

Integrations Supported

Carbonite
Microsoft 365
ShipBob

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

cybersecurity.opentext.com/products/continuity-compliance/recover/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

Disaster Recovery

Administration Policies
Bare-Metal Recovery
Encryption
Failover Testing
Flexible Data Capture
Multi-Platform Support
Multiple Data Type Support
Offline Storage

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