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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is Rapidi Platform?

Gather all vital customer information in one consolidated hub, which includes order history, business updates, and relationship development. Improved access to data enhances decision-making across your organization, affecting everything from supply chain logistics to sales processes. Eliminate the hassle of manual data entry, errors, and duplicate records. Deliver superior customer support through integrated data systems that cater to both in-office and remote teams, even during service interruptions. Choose the perfect solution that aligns with your specific business requirements, whether you prefer simple tools or fully tailored systems. Our intuitive data integration tools ensure continuous support to meet your needs. Rapidi Replicator provides seamless SaaS data replication solutions, enabling effortless synchronization across multiple Microsoft databases. Our cost-effective solutions are straightforward to implement and use, guaranteeing that your teams can securely access precise and current information, even in low bandwidth situations or during outages, thereby boosting overall operational efficiency. This efficient method not only streamlines your processes but also equips teams with the ability to make quick, informed choices, ultimately driving your business forward. By consolidating data, organizations can achieve greater agility and responsiveness in a competitive marketplace.

Media

Media

Integrations Supported

ShipBob

Integrations Supported

ShipBob

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$400.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

RapidiOnline

Date Founded

1997

Company Location

Denmark

Company Website

www.rapidionline.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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