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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is Replicated?

Enhance and streamline the deployment of modern on-premises applications for enterprise clients with Replicated, which serves some of the most innovative and renowned organizations worldwide across various sectors, including finance, automotive, and consumer technology. Its all-in-one solution provides you with comprehensive tools to quickly and securely deploy an installable version of your application. Whether clients have a pre-existing Kubernetes cluster or lack expertise in it, Replicated ensures a smooth delivery process. The platform features an advanced user experience for application configuration, updates, and management, making the process intuitive and efficient. Additionally, it includes robust tools for trustless troubleshooting and automated remediation, even in environments that are isolated from external networks. You can manage customer licenses effectively, setting specific entitlements such as expiration dates, features, and usage limitations. Moreover, Replicated integrates seamlessly with existing deployment pipelines, aligning CI/CD workflows with enterprise release schedules to facilitate a smooth transition and enhance operational efficiency. This holistic strategy not only empowers organizations to scale their operations but also ensures they retain control over how their applications are distributed, ultimately driving greater productivity and satisfaction among end-users.

Media

Media

Integrations Supported

Docker
Kubernetes
Open Container Initiative (OCI)
ShipBob

Integrations Supported

Docker
Kubernetes
Open Container Initiative (OCI)
ShipBob

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$750 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

Replicated

Date Founded

2014

Company Location

United States

Company Website

www.replicated.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Application Lifecycle Management

Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control

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