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What is SimplyDesk?
Enhance the efficiency of your IT asset management with our automated network inventory tool, while simultaneously improving user support through our Helpdesk software. Our Helpdesk solution allows you to effectively manage your clients and their service agreements, which significantly increases their satisfaction levels. Equip your team with an IT helpdesk platform that simplifies the process of meeting customer support demands. This all-encompassing solution provides precise identification, inventory management using Barcode and RFID labels, and streamlined oversight of your movable assets. Your clientele, whether they are internal staff or external customers, will value a prompt service that swiftly resolves their concerns. The helpdesk software features a centralized, quick, and effective system that can be accessed from any device at any time, ensuring that customer inquiries are handled promptly and resulting in enhanced service delivery. By adopting our innovative tools, you can foster a seamless support experience that not only fulfills but surpasses user expectations, driving loyalty and trust in your services. Ultimately, this comprehensive approach to IT and customer support will set your organization apart in a competitive landscape.
What is Cielo?
CieloTM presents an advanced web-based fleet management solution designed to significantly improve the effectiveness of fleet managers across various domains, including operations, maintenance, asset utilization, and security. Understanding the distinct operational practices of different airlines, CieloTM offers tailored configurations that cater to the specific needs of ground crew and management teams. By employing sophisticated algorithms, CieloTM Dispatch streamlines the work order assignment process, thereby optimizing ground personnel activities. The system continuously monitors all flight manifests, considering schedules, cargo loads, manpower, and equipment availability to ensure seamless operations. In addition, CieloTM prioritizes security by implementing stringent access protocols that meet all industry compliance standards, integrating advanced access controls through smart cards, biometrics, RFIDs, and keyfobs. Users benefit from real-time monitoring of access and equipment usage, along with the capability to remotely immobilize assets in case of security breaches or misuse. Moreover, CieloTM Asset Tracking facilitates the effective management of both powered and non-powered fleet assets, which boosts overall visibility and control over operations. This holistic strategy empowers fleet operators to achieve exceptional levels of efficiency and security throughout their operational processes, ultimately enhancing overall productivity.
Integrations Supported
Brasil na Web
Juspay
stays.net
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SimplyDesk
Date Founded
1994
Company Location
France
Company Website
www.simplydesk.com
Company Facts
Organization Name
Katlyn International
Date Founded
1982
Company Location
Canada
Company Website
www.katlyn.com/product-solutions/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management