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AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
What is SimplyDesk?
Enhance the efficiency of your IT asset management with our automated network inventory tool, while simultaneously improving user support through our Helpdesk software. Our Helpdesk solution allows you to effectively manage your clients and their service agreements, which significantly increases their satisfaction levels. Equip your team with an IT helpdesk platform that simplifies the process of meeting customer support demands. This all-encompassing solution provides precise identification, inventory management using Barcode and RFID labels, and streamlined oversight of your movable assets. Your clientele, whether they are internal staff or external customers, will value a prompt service that swiftly resolves their concerns. The helpdesk software features a centralized, quick, and effective system that can be accessed from any device at any time, ensuring that customer inquiries are handled promptly and resulting in enhanced service delivery. By adopting our innovative tools, you can foster a seamless support experience that not only fulfills but surpasses user expectations, driving loyalty and trust in your services. Ultimately, this comprehensive approach to IT and customer support will set your organization apart in a competitive landscape.
What is ITM IT Asset Management?
ITM delivers extensive enterprise asset management services both domestically in India and on a global scale, encompassing everything from physical asset inspections and software evaluations to advanced asset management software designed for compliance and enhanced cost-effectiveness. Our cloud-based Enterprise Asset Management Software adheres to the ISO 50001 standard and is specifically designed for teams in IT, HR, Finance, Administration, and Security, facilitating seamless asset oversight and customer interactions. This innovative solution enables you to track a wide array of assets, from software licenses to electrical components, thereby significantly boosting management efficiency in a digital environment through the use of technologies like Barcode, RFID, and Beacons. Every email, feedback, chat, or call can be transformed into tickets within the ITM system, consolidating a comprehensive software solution for internal teams and external clients alike. This integration allows you to manage your operations effortlessly on the go, eliminating the complications of handling multiple tools and ensuring timely follow-ups and responses, while keeping all asset-related activities organized and easily retrievable. By choosing ITM, you're set to optimize your workflows and enhance your overall asset management experience, leading to greater productivity and satisfaction. Ultimately, ITM empowers your organization to thrive in a complex asset landscape with efficiency and clarity.
Integrations Supported
XERAS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SimplyDesk
Date Founded
1994
Company Location
France
Company Website
www.simplydesk.com
Company Facts
Organization Name
IT Asset Management
Date Founded
2013
Company Location
India
Company Website
itassetmanagement.in
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management