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What is Sip2Dial?
Cloud-based call center solutions aim to address the difficulties inherent in traditional on-premises systems. Our offering allows businesses to manage their call centers remotely while ensuring robust protection of their sensitive data from potential cyber threats. Sip2Dial’s state-of-the-art cloud call center software provides agents with crucial tools and pertinent information to enhance their performance. With a straightforward interface, our platform effectively consolidates customer interactions across various channels and assigns them to the suitable agents without hassle. A key feature of our software is its capability to reduce hold times by giving customers the choice of receiving a callback when it's their turn, which significantly improves their overall experience. This method not only boosts transparency and visibility but also greatly simplifies operational processes. At Sip2Dial, we focus on grasping the distinct needs of our clients, investing time to tailor our solutions to meet the specific demands of diverse contact centers. Through comprehensive data collection and analysis, we strive to improve operational efficiency, optimize resource allocation, and drive better business outcomes. Ultimately, we are dedicated to equipping businesses with the necessary tools for effective communication, leading to heightened customer satisfaction and loyalty. Our mission is to ensure that every interaction is managed with precision and care, fostering long-term relationships between businesses and their customers.
What is Call2Kitchen?
We are dedicated to equipping restaurant chains with top-tier technology solutions. This commitment is crucial for optimizing operations and addressing the increasing expectations of customers. With our Supervisor Module, you will uncover ways to enhance customer service while staying updated on your operational processes. You will gain comprehensive control over your business activities by monitoring agents, managing inventory, analyzing data, and much more. The system is designed to be customized according to your unique requirements. Our advanced phone router minimizes wait times, thereby elevating customer satisfaction. It efficiently organizes, oversees, and directs calls to the appropriate agents. Each feature can be adapted to suit your preferences. Additionally, our VoIP Softphone software enables you to emulate the capabilities of your desk phone directly on your device. It encompasses essential functionalities such as call transfer, hold options, multiple lines, voicemail, and more. The server simplifies the management of your team's communication, enhancing overall efficiency. By integrating these tools, you are better positioned to thrive in a competitive market.
Integrations Supported
Aloha Cloud POS
Catalyst
EZ Doc Filer
Oracle MICROS POS
PixelPoint POS
Simphony POS
Integrations Supported
Aloha Cloud POS
Catalyst
EZ Doc Filer
Oracle MICROS POS
PixelPoint POS
Simphony POS
API Availability
Has API
API Availability
Has API
Pricing Information
$19.95 per user per month
Free Trial Offered?
Free Version
Pricing Information
$45 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sip2Dial
Date Founded
2015
Company Location
United States
Company Website
sip2dial.com
Company Facts
Organization Name
CCDEx Technologies
Date Founded
2011
Company Location
United States
Company Website
www.call2kitchen.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics