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What is Forrester?

Forrester empowers your organization with crucial insights that enable the implementation of proven best practices, fostering a common language focused on customer value. This approach promotes effective collaboration among teams, which supports the formulation of strategies and the discovery of efficiencies across the organization. It allows leaders to enhance their performance, giving them the confidence to make impactful decisions that lead to sustained growth. In the current complex and unprecedented business landscape, executives face numerous challenges. Forrester Decisions presents a new pathway for business and technology leaders who are looking for guidance in problem-solving, decision-making, and executing actionable strategies to achieve real results. Leaders pursuing substantial growth can leverage this methodology to remain ahead of shifting customer expectations and market dynamics while strategically preparing for the future. Emphasizing a customer-centric approach, Forrester delivers essential research, insights, forecasts, and detailed analyses of technology and service provider landscapes, ensuring that organizations can flourish. By utilizing these valuable resources, businesses can confidently and clearly navigate their obstacles, ultimately leading to greater success and innovation. This comprehensive support is vital for organizations aiming to adapt and thrive in an ever-changing environment.

What is Backbase?

Backbase built the AI-native Banking OS. Digital Banking creates the interface while Agentic Banking resolves the work, both powered by the Banking OS. Banks can modernize progressively above existing systems, journey by journey. Agentic Banking moves customer and employee intent into governed action and resolution. Conversational Banking moves interactions from intent to resolution across chat, voice, and messaging. Banks can prioritize the customer journeys that matter most, connecting every interaction point to give customers and employees the resources they need in a changing banking environment. The result is a customer experience built for what banking requires next.

Media

Media

Integrations Supported

Sharpr

Integrations Supported

Alacriti
Apiax
Euronovate
Fastfill
IDmission
Ravio
SavvyMoney
Shake
Unblu

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Forrester

Date Founded

1983

Company Location

United States

Company Website

www.forrester.com/bold

Company Facts

Organization Name

Backbase

Date Founded

2003

Company Location

Netherlands

Company Website

www.backbase.com

Categories and Features

Workflow Management

Not specified

Categories and Features

Mobile Banking

Chat / Messaging
P2P Payments
Remote Deposit

Online Banking

Cash Management
Chat / Messaging
Credit Card Management
Loan Management
Marketing Automation
Retail Banking
Transaction Monitoring

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