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Ratings and Reviews 0 Ratings
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What is Sitehelpdesk?
An all-encompassing help desk software platform tailored to meet the needs of any internal support team responding to employee inquiries is now available. This web-based solution, accessible through your Intranet link, empowers your workforce to seek online support, monitor requests, and access self-help tools around the clock. With a user-friendly design, you can be up and running within hours of installation. Employees can effortlessly submit support tickets directly via the Intranet link using any common web browser. Sitehelpdesk is positioned as the primary support service within our suite of products and can be downloaded directly from our website, allowing you to create your in-house support system with just a Microsoft server. For added convenience, cloud hosting options are also available. Smaller IT departments may find that sitehelpdesk meets their immediate requirements, and transitioning to sitehelpdesk-IT for advanced IT service capabilities is a straightforward process; you will only incur the price difference during the upgrade. This adaptability ensures that your support system can grow and change in alignment with your organization's evolving needs, fostering a more efficient support environment. Additionally, the software's scalability allows for easy integration of new features as your team expands.
What is Collab Hub?
Improving transparency in an organization can be accomplished without facing obstacles or divisions. Regardless of your team's location, it is vital to encourage engagement and proactive behaviors among members. Gather all internal employee documents into a unified storage space. By allowing teams access to shared resources through the upload of files across different folders and departments, you empower them further. Optimize workflows by categorizing documents according to their specific functions, which helps reduce time wastage. Our searchable staff directory makes it easy to locate employee contact information, with filtering options available by department. Additionally, you can create an unlimited number of custom fields with no restrictions on further entries. The custom WordPress intranet solution involves a one-time payment, alongside an optional annual plan for boundless support and updates, thereby eliminating recurring costs per user, setup fees, hidden charges, or costs tied to storage. Collab Hub is a self-hosted software that runs on your server, giving you total authority over your data, access to the source code, and a variety of integration and customization possibilities. This level of flexibility allows your organization to tailor the platform to effectively address its unique requirements and challenges while also fostering a culture of collaboration and open communication.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$800.00/one-time
Free Trial Offered?
Free Version
Pricing Information
$1,299 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sitehelpdesk.com
Date Founded
2000
Company Location
United Kingdom
Company Website
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html
Company Facts
Organization Name
Collab Hub
Company Location
India
Company Website
www.collab-hub.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Intranet
Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki