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Ratings and Reviews 0 Ratings
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What is Sitehelpdesk?
An all-encompassing help desk software platform tailored to meet the needs of any internal support team responding to employee inquiries is now available. This web-based solution, accessible through your Intranet link, empowers your workforce to seek online support, monitor requests, and access self-help tools around the clock. With a user-friendly design, you can be up and running within hours of installation. Employees can effortlessly submit support tickets directly via the Intranet link using any common web browser. Sitehelpdesk is positioned as the primary support service within our suite of products and can be downloaded directly from our website, allowing you to create your in-house support system with just a Microsoft server. For added convenience, cloud hosting options are also available. Smaller IT departments may find that sitehelpdesk meets their immediate requirements, and transitioning to sitehelpdesk-IT for advanced IT service capabilities is a straightforward process; you will only incur the price difference during the upgrade. This adaptability ensures that your support system can grow and change in alignment with your organization's evolving needs, fostering a more efficient support environment. Additionally, the software's scalability allows for easy integration of new features as your team expands.
What is ServiceTonic?
ServiceTonic is a powerful, flexible, and intuitive service desk software designed in accordance with ITIL standards. It features a unique automation and service management platform that can be tailored extensively without the need for programming knowledge. As a solution for IT Service Management following ITIL guidelines, ServiceTonic enables IT departments to improve their internal workflows and increase user satisfaction through its multichannel service desk, process automation, and efficient asset management. Furthermore, it offers straightforward access to key performance indicators (KPIs), facilitating better decision-making processes. The software's comprehensive ticketing system allows organizations to effectively manage a wide range of requests, inquiries, and incidents, ensuring exemplary support for both customers and users. Additionally, any request can be submitted through its adaptable Multichannel Service Desk, which supports communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This level of versatility not only streamlines operational procedures but also significantly enhances the overall user experience, making it an essential tool for modern IT teams. Ultimately, ServiceTonic stands out as a vital asset for organizations seeking to optimize their service management capabilities.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$800.00/one-time
Free Trial Offered?
Free Version
Pricing Information
$20 month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sitehelpdesk.com
Date Founded
2000
Company Location
United Kingdom
Company Website
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html
Company Facts
Organization Name
ServiceTonic
Date Founded
2009
Company Location
Spain
Company Website
www.servicetonic.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal