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What is Skyfall.ai?

Skyfall is an innovative platform that utilizes artificial intelligence to enhance IT operations by deploying a variety of specialized agents that assume responsibilities previously handled by human teams. These agents perform a wide array of tasks, encompassing IT Asset Management (ITAM), IT Operations Management (ITOM), and IT Service Management (ITSM), executing complex IT functions with exceptional precision and speed. By automating software license management, the platform collaborates with software vendors to analyze usage metrics, identify underused licenses, and develop strategies for optimization. Additionally, it improves server storage management by alerting users to disk space issues, performing data analyses, planning necessary cleanups, executing scripts, and monitoring outcomes after cleanups. Skyfall further adopts a proactive stance in recognizing and resolving recurring issues; it identifies problems, compiles incident data, generates problem records, investigates root causes, and implements effective solutions, ensuring a smooth IT experience for businesses. This comprehensive functionality not only boosts operational efficiency but also allows IT teams to devote their efforts toward more strategic projects, elevating the overall performance of the organization. With its multifaceted approach, Skyfall transforms the way IT operations are managed, paving the way for a more agile and responsive IT landscape.

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Media

Media

Integrations Supported

Azure Marketplace
Blink
Chronicle SOAR
ICR Evolution
Mail360
ManageEngine Applications Manager
ManageEngine EventLog Analyzer
ManageEngine Firewall Analyzer
ManageEngine Network Configuration Manager
ManageEngine OpManager
ManageEngine OpManager Plus
Microsoft 365
Microsoft Teams
Quickwork
Silk Security
Site24x7
Wufoo
Zero Incident Framework
Zoho Assist
tenfold

Integrations Supported

Azure Marketplace
Blink
Chronicle SOAR
ICR Evolution
Mail360
ManageEngine Applications Manager
ManageEngine EventLog Analyzer
ManageEngine Firewall Analyzer
ManageEngine Network Configuration Manager
ManageEngine OpManager
ManageEngine OpManager Plus
Microsoft 365
Microsoft Teams
Quickwork
Silk Security
Site24x7
Wufoo
Zero Incident Framework
Zoho Assist
tenfold

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$120.00/year/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Skyfall.ai

Date Founded

2024

Company Location

United States

Company Website

skyfall.ai/product

Company Facts

Organization Name

ManageEngine

Company Location

India

Company Website

www.manageengine.com/products/service-desk/

Categories and Features

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Contract Management

Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Full Text Search
Government Contracts
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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