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What is Smart Elpis?

The Smart Elpis electronic registry streamlines the digital transformation and automation of intricate documentation processes within your organization. This innovative solution allows for the seamless integration of all incoming documents into the registry and archive, with automated handling of distribution and internal delivery. A significant advantage of this application lies in its capacity to improve operational efficiency and security by converting documents into well-organized records. Moreover, its user-friendly design complies with legal standards, making it accessible for all users. By digitizing your documents, the chances of sorting errors are greatly reduced, and the risk of document loss is minimized. In addition, it lowers expenses associated with copying and printing while speeding up the time required to receive and process items. The search process is enhanced, enabling you to effectively safeguard your confidential information while improving your overall workflow. This thorough approach not only saves valuable time but also creates a more secure environment for managing sensitive documentation, ultimately benefiting your organization’s productivity and integrity. Embracing such technology can transform how your business operates in the digital age, paving the way for future innovations.

What is HelpSpace?

Optimize your customer support operations with HelpSpace, a platform that combines an integrated inbox, multiple inbound communication channels, and adaptable self-service sites, making it a top choice among users. The unified inbox consolidates messages from various channels into a single stream, keeping you updated on all incoming tickets. With the ability to swiftly alter ticket statuses, reassign agents, and respond quickly to customer inquiries, you'll enhance your efficiency. HelpSpace also allows you to create personalized self-service sites, whether for a blog, help center, or documentation, catering to your specific requirements. Adding links to your self-service articles is incredibly simple, saving you precious time and effort. Moreover, there are no restrictions on the number of tickets and customers you can manage, ensuring unlimited capacity for your needs. The Pro plan expands your capabilities by enabling your inbox to capture messages from as many as five different communication channels. Featuring a user-friendly and intuitive interface, the platform is designed for easy navigation, making it suitable for all team members. The straightforward onboarding process ensures you can start using the platform quickly and efficiently. With HelpSpace, not only do you streamline your customer support, but you also significantly boost overall productivity and service quality. Additionally, the flexibility of the platform allows for continuous improvement and adaptation as your business grows.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5 per user, per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smart

Date Founded

2000

Company Location

Serbia

Company Website

www.smart.rs/en/electronic-registry-elpis/

Company Facts

Organization Name

HelpSpace

Date Founded

2018

Company Location

Germany

Company Website

helpspace.io

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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