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What is Smart Hotel Software?
Exceptional products paired with outstanding support. We strive to go above and beyond to ensure you deliver the finest experience for your guests. This applies to all types of businesses, including motels, resorts, and hotels. Regardless of your property's size, we have tailored solutions for you. Our team of implementation specialists will collaborate closely with your staff to confirm that our offerings align with your business needs. We will demonstrate how to utilize our tools effectively, helping you save time while maximizing revenue from each guest interaction. Transitioning to new software can be seamless and stress-free. We stand by our work with a guarantee: if you're not completely satisfied, we will refund your money. Whether you manage motels, resorts, or boutique hotels, we have the right solution for your property. Our comprehensive offerings efficiently handle reservations, deposits, check-outs, guest files, payments, sales, audit reports, and guest folios, ensuring a smooth operation for every aspect of your business. With our support, you can focus on what truly matters—providing an exceptional experience for your guests.
What is EspoCRM?
The hospitality sector stands out as one of the most rapidly evolving and fiercely competitive industries. As travelers become increasingly savvy with technology and more focused on pricing, establishing lasting connections with returning guests and attracting new ones has become a daunting challenge. This is precisely where hotel CRM software proves invaluable. By enhancing your sales, marketing efforts, and customer service, this solution significantly boosts customer satisfaction levels. Additionally, the CRM consolidates all inquiries from various channels, such as booking engines, travel platforms, and web forms on your own site. It develops a comprehensive profile for each guest, meticulously cataloging all interactions and visits for future reference. Furthermore, it simplifies your marketing initiatives, enabling you to design targeted, data-driven email campaigns for both business clients and individual guests. Beyond marketing, it enhances transparency in financial dealings, automating the creation and processing of invoices and quotes, which streamlines your operational workflows. Ultimately, leveraging such technology can give your hotel a competitive edge in a crowded marketplace.
Integrations Supported
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Google
Mailchimp
Microsoft Outlook
QuickBooks Online
Sage 100
Zapier
Integrations Supported
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Google
Mailchimp
Microsoft Outlook
QuickBooks Online
Sage 100
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Smart Hotel Software
Date Founded
1990
Company Location
Canada
Company Website
www.smarthotelsoftware.com
Company Facts
Organization Name
EspoCRM
Date Founded
2014
Company Location
Ukraine
Company Website
www.espocrm.com
Categories and Features
Channel Management
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Ticketing
Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets