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Ratings and Reviews 0 Ratings
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What is Smart Order?
Smart Order is an all-encompassing property management system (PMS) tailored for hotels, bed and breakfasts, and vacation rentals. It features crucial components such as front desk management, a channel manager, a booking system, and payment processing, all integrated into a single user-friendly platform. This cohesive system streamlines daily operations, reduces the likelihood of human errors, and enhances workflows, leading to notable improvements in operational effectiveness.
The booking system provided by Smart Order enables direct bookings without incurring commission fees from various online search engines and social media sites, while its secure payment gateway supports international transactions in customers' local currencies. Additionally, a real-time channel manager connects with prominent online travel agencies like Airbnb and Booking.com, effectively mitigating the risk of overbookings and boosting occupancy rates.
Moreover, Smart Order includes a mobile app for on-the-go management, immediate performance analytics, a centralized inbox for guest communications, and integrations with popular Chinese platforms such as RED and WeChat, thereby granting businesses access to the burgeoning tourism market. This versatile solution guarantees that property owners can operate their businesses smoothly and effectively, adapting to the ever-evolving demands of the hospitality industry.
What is ChatBook?
ChatBook is a powerful AI-driven booking engine designed to help accommodation providers convert conversations into direct bookings through messaging platforms. It operates primarily through WhatsApp but also supports Instagram, web chat, and other communication channels. The platform automatically responds to guest inquiries with real-time availability and pricing, ensuring instant engagement. It guides users through selecting dates and options, creating a seamless booking experience. ChatBook enables secure payment processing directly within the chat, eliminating the need for external booking systems. It allows businesses to bypass online travel agencies, avoiding commissions and retaining full control over revenue and customer data. The platform integrates with tools like Stripe, Google Calendar, and property management systems for efficient workflow management. It automates responses 24/7, ensuring no booking opportunity is lost due to delayed replies. ChatBook enhances customer experience by providing fast, convenient, and personalized interactions. It is designed for hotels, hostels, glampings, and Airbnb hosts seeking to increase direct bookings. The system is easy to deploy with no coding required and can be activated in minutes. It supports scalable operations, making it suitable for single properties and multi-property management. By combining AI automation, real-time communication, and commission-free bookings, ChatBook helps businesses boost revenue and operational efficiency.
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API Availability
Has API
API Availability
Has API
Pricing Information
$25/month
Free Trial Offered?
Free Version
Pricing Information
$39/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Smart Order
Date Founded
2014
Company Location
China
Company Website
www.smartorder.ai/
Company Facts
Organization Name
UNOZERO
Date Founded
2025
Company Website
www.hotelchatbook.com/en
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental