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What is Smart Service?

Step into a new era of operational efficiency with Smart Service, an all-encompassing software platform designed for field service scheduling that functions seamlessly on both desktop and mobile devices. This versatile application equips modern service companies with the tools to effortlessly oversee scheduling, dispatching, routing, equipment tracking, invoicing, inventory control, and workforce management. Furthermore, it provides smooth integration with QuickBooks, enhancing financial management and positioning it as a crucial asset for thriving in today’s competitive market. By utilizing Smart Service, you can transform your operational processes and significantly boost your productivity levels, ensuring your business stays ahead of the curve. In an ever-evolving industry, having the right tools can make all the difference in achieving sustained success.

What is Explorer Shafers?

Shafers optimizes every element of your business operations, such as dispatching, procurement, payroll, and financial management, enhancing their efficiency and ease of use. Our service management solution brings all your critical data together in one place, enabling you to focus on what really matters for your business. With mobile invoicing capabilities, there’s no need to wait for payments; technicians can create invoices on-site, collect credit card details, and securely transmit payments to the back office without delay. In contrast to many software firms that rely on outsourced support, Explorer takes pride in having an in-house support team of seasoned experts who understand both the software and the Service Industry intimately. We provide assistance across all North American time zones, and our maintenance clients enjoy free software updates, guaranteeing they always have the latest features and improvements. By accelerating your response to customer inquiries and streamlining the process, you can significantly cut down on wait times and reduce frustration for both you and your clients. Our dedication to outstanding service is geared towards empowering your team and enhancing the quality of your customer interactions, ultimately fostering stronger relationships with your clientele. This comprehensive approach not only boosts operational efficiency but also positions your business for long-term success.

Media

Media

Integrations Supported

Dropbox
Google Calendar
QuickBooks Online
QuickBooks Online Advanced

Integrations Supported

Dropbox
Google Calendar
QuickBooks Online
QuickBooks Online Advanced

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

My Service Depot

Date Founded

1992

Company Location

United States

Company Website

www.smartservice.com

Company Facts

Organization Name

Explorer Software Shafers

Company Location

Canada

Company Website

shafers.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Lawn Care

Billing & Invoicing
Contract Management
Customer Management
Employee Management
Equipment Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service Dispatch

Locksmith

Billing & Invoicing
CRM
Dispatch Management
GPS Tracking
Inventory Management
Mobile Access
Payment Processing
Scheduling
Work Order Management

Pest Control

Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Scheduling

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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