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What is SmartCRM by Binotel?

SmartCRM by Binotel is an advanced customer relationship management system built to meet the needs of Ukrainian businesses, providing comprehensive tools for managing sales, client relationships, and communications seamlessly. The platform features a user-friendly sales funnel that improves deal tracking accuracy, achieving a 90% success rate and accelerating deal closures by 25%, enabling faster revenue generation. A centralized 360° client database consolidates all communication histories and client-specific information, empowering teams to offer highly personalized interactions. Integrated telephony capabilities within the CRM facilitate efficient call handling, call recording, and tracking of missed calls, all without switching applications. Automated task generation creates daily workflows that save employees roughly 30% of their time, boosting productivity significantly. SmartCRM offers advanced analytics and customizable reports that help businesses increase sales performance by as much as 45%. The system supports seamless integration with over 100 third-party tools, enhancing workflow flexibility and operational efficiency. With a rapid one-hour setup and unlimited 7-day support, users can quickly deploy and receive expert assistance. Pricing begins at an affordable 399 UAH per user per month, with a 14-day free trial and promotional discounts for the following months. Trusted by more than 20,000 companies, including industry leaders like Nissan, SmartCRM empowers small and medium-sized businesses to accelerate growth and optimize customer management.

What is PhingooCRM?

PhingooCRM stands out as an innovative, cloud-based solution designed for effective customer relationship management, catering specifically to modern call and contact centers. It combines an intuitive user interface with AI-enhanced features aimed at boosting productivity and operational efficiency in high-pressure environments. The platform consolidates contact list management, monitors campaign performance, and simplifies helpdesk tasks while allowing for adaptive script adjustments and intelligent list filtering, which incorporates blacklist and redlist functionalities. Additionally, it integrates VoIP capabilities, offering features such as predictive dialing and preview modes to streamline communication. Users benefit from real-time dashboards, comprehensive campaign tracking, and detailed reports, providing analytics that uncover crucial insights into customer habits and sales trends. PhingooCRM supports a range of user roles, including agents, supervisors, and administrators, providing them with tailored dashboards and specialized functionalities. By effectively merging CRM capabilities with VoIP technology, it guarantees superior telecommunication via direct SIP trunks, automatic call recordings, shared calendars, and quick access to contact histories, all while ensuring robust data management with secure backups. Furthermore, the platform is consistently updated to adapt to the evolving demands of call centers, guaranteeing that users have access to cutting-edge tools that optimize their workflow and improve overall service quality. This commitment to innovation ensures that PhingooCRM remains an essential asset for any organization aiming to enhance customer engagement in a competitive landscape.

Media

Media

Integrations Supported

Binotel

Integrations Supported

Binotel

API Availability

Has API

API Availability

Has API

Pricing Information

399 UAH/month/user
Free Trial Offered?
Free Version

Pricing Information

€29.90 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Binotel

Date Founded

2011

Company Location

Ukraine

Company Website

www.binotel.ua/

Company Facts

Organization Name

PhingooCRM

Date Founded

2005

Company Location

France

Company Website

phingoocrm.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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