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What is SmartIQ?

In the current digital-centric environment, traditional static fillable PDFs and web forms appear to be relics of the past. It has become crucial to transition from conventional forms-based methodologies to more engaging, conversational user experiences. By implementing seamless, mobile-optimized, and guided interactions, companies can not only draw in new clientele but also foster customer loyalty, all while streamlining internal operations, minimizing risks, and decreasing reliance on support services. This approach results in a broader base of customers eager to participate, along with reduced friction throughout various stages—from account creation and onboarding to continuous service. Neglecting to rethink the strategy around forms during each phase of the customer journey means overlooking substantial opportunities for enhancement. This eBook explores the limitations imposed by traditional static forms on customer engagement and highlights how forward-thinking businesses are transforming the ways they collect and validate customer information during interactions. Additionally, it prompts you to reimagine your customers' journeys in light of the ongoing digital transformation, ensuring that your organization remains both competitive and relevant in this rapidly evolving landscape. By adopting these innovative strategies, you can position your business to thrive in an increasingly connected world.

What is Adobe Experience Manager Forms?

Adobe Experience Manager Forms reinvigorates the capabilities that were once part of Adobe LiveCycle, while also incorporating innovative features that improve the processes of digital enrollment, onboarding, and sustained communication through forms, thereby enhancing user experiences. The platform allows users to create forms that are optimized for mobile devices, automatically adjusting to different screen sizes to guarantee accessibility for all. With its integrated editor, users can craft forms that function effectively for both online submissions and printed formats. Additionally, it connects with Adobe Experience Cloud, enabling the tracking of user interactions across multiple platforms and identifying points where potential clients may disengage during the enrollment process. This cloud-based solution not only facilitates customized digital onboarding but also has the capacity to scale effectively, managing the needs of millions of users to deliver a smooth and adaptable experience. By acknowledging the significance of the early stages in the customer journey, our mobile-responsive forms and automated conversion tools simplify enrollment across all channels. As a result, we aim to streamline the entire customer journey from initiation to completion, ensuring that users have a seamless experience. Ultimately, this comprehensive approach helps organizations build stronger relationships with their customers right from the start.

Media

Media

Integrations Supported

Docusign
Microsoft SharePoint
SAP Business One
Salesforce
Sitecore

Integrations Supported

Adobe Experience Cloud
Crowdin

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smart Communications

Company Location

United Kingdom

Company Website

www.smartcommunications.com/products/smartiq/

Company Facts

Organization Name

Adobe

Date Founded

1982

Company Location

United States

Company Website

business.adobe.com/products/experience-manager/forms/aem-forms.html

Categories and Features

Business Process Management

Process Mapping
Process Modeling & Design

Document Management

Access Controls
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Delivery
Document Indexing
Document Retention
Electronic Signature
File Recovery
File Type Conversion
Forms Management
Offline Access
Optical Character Recognition
Version Control

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Online Form Builders

Not specified

Categories and Features

Business Process Management

Process Modeling & Design

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