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What is SmartIQ?

In the current digital-centric environment, traditional static fillable PDFs and web forms appear to be relics of the past. It has become crucial to transition from conventional forms-based methodologies to more engaging, conversational user experiences. By implementing seamless, mobile-optimized, and guided interactions, companies can not only draw in new clientele but also foster customer loyalty, all while streamlining internal operations, minimizing risks, and decreasing reliance on support services. This approach results in a broader base of customers eager to participate, along with reduced friction throughout various stages—from account creation and onboarding to continuous service. Neglecting to rethink the strategy around forms during each phase of the customer journey means overlooking substantial opportunities for enhancement. This eBook explores the limitations imposed by traditional static forms on customer engagement and highlights how forward-thinking businesses are transforming the ways they collect and validate customer information during interactions. Additionally, it prompts you to reimagine your customers' journeys in light of the ongoing digital transformation, ensuring that your organization remains both competitive and relevant in this rapidly evolving landscape. By adopting these innovative strategies, you can position your business to thrive in an increasingly connected world.

What is Peakforms?

Peakforms stands out as a cutting-edge form builder that utilizes artificial intelligence to transform traditional static surveys into interactive conversational experiences, enabling a more thorough exploration of user feedback. A key aspect of this platform is its capability to automatically generate follow-up inquiries when a respondent gives a vague answer; for instance, instead of merely saying, “It was bad,” the system may encourage a more comprehensive reply such as, “The checkout was confusing and shipping took two weeks.” Users can conveniently upload essential documents, policies, or FAQs into an integrated knowledge base, which empowers the AI to produce context-sensitive follow-up questions that cater to the unique requirements of each business. Once feedback is gathered, users can engage with their data through simple queries—asking things like, “What are the most frequent complaints this month?”—and receive instant insights, including sentiment analysis, theme identification, and entity extraction. The platform emphasizes its productivity by enabling users to design and launch forms in a matter of minutes, distribute them, and allow the AI to facilitate the conversations, ultimately providing immediate access to valuable analytics rather than having to sift through disorganized responses. Furthermore, Peakforms not only streamlines the feedback-gathering process but also significantly improves the depth and quality of insights obtained from customer engagements, making it an invaluable tool for businesses seeking to enhance their understanding of client experiences.

Media

Media

Integrations Supported

Docusign
Google Forms
Microsoft SharePoint
SAP Business One
Salesforce
Sitecore
SurveyMonkey
Typeform

Integrations Supported

Docusign
Google Forms
Microsoft SharePoint
SAP Business One
Salesforce
Sitecore
SurveyMonkey
Typeform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smart Communications

Company Location

United Kingdom

Company Website

www.smartcommunications.com/products/smartiq/

Company Facts

Organization Name

Peakforms

Company Location

United States

Company Website

peakforms.app/

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Categories and Features

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

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